AASC Staff
  Janice C. Monks, President/CEO
Janice C. Monks is the founder and president/CEO of American Association of Service Coordinators (AASC). Her 30+ years of experience in the senior housing industry includes housing management, social service administration, public policy development, designing supportive service programs, and developing and implementing service coordinator programs in both HUD and tax credit housing.

Janice is a nationally-recognized consultant and trainer of service coordinators, managers, developers and owners of affordable housing. She is a member of several national housing and social service organizations and has provided written and oral Congressional testimony on the expanding role of service coordination in affordable family and elderly housing as well as their important role in health care reform. She has received a number of awards in her tenure in the affordable housing industry and has served on several boards including the Alzheimer’s association, aging councils and the White House Conference on Aging (WHCoA.) She is a graduate of Bowling Green State University. 
  Paula Hammer, CAE, Director of Membership & Governance
Paula Hammer joined AASC in November 2015 as director of membership and governance. Paula has more than 20 years of association management experience with local, state and national organizations. She earned the Certified Association Executive (CAE) designation in 2007 and holds a bachelor of arts degree in communication from The Ohio State University.
  Melody Cardenas, Senior Director of Professional Development
Melody Cardenas has over eleven years in association management, event management and professional development. Melody began her training and education career nineteen years ago at Nationwide as a training developer and facilitator for annuity products. Since then she has rounded out her experience as an adult learning champion, planning and delivering a variety of education programs and events from soft skills and ethics courses to technical job training. Melody holds a bachelor’s degree in communications with an emphasis in broadcast journalism from Heidelberg University and a master’s degree in mass communication from Bowling Green State University. Melody interned during her undergraduate studies at the Seneca County Department of Job and Family Services as a migrant food stamp caseworker. She also interned at WEWS News Channel 5 Cleveland during her graduate study program.

Melody’s role with AASC is planning and delivering the professional development programs, including those offered at the annual National Service Coordinators Conference. She also oversees the marketing and communications department.


Arlyne Alston, Senior Director of Marketing, Communications and Public Affairs
Arlyne Alston joined AASC in 2018 as senior director of marketing, communications and public affairs. With more than 13 years of experience in the public and nonprofit sectors, she has directed teams responsible for public relations, branding, media relations, publications, marketing, outreach, advertising, social media, visual communications, website development, special events, executive communications and fundraising. In her role at AASC, Arlyne leads the marketing department that is responsible for communicating industry updates, public policy news and AASC events to members.

Her work has been recognized by the Association of Marketing and Communication Professionals, the Visual Excellence in Multimedia Arts community, and the National Council of State Housing Agencies for exceptional publications, websites, commercials, videos and marketing campaigns. Arlyne earned a bachelor’s in journalism with a concentration in public affairs from The Ohio State University.


  Melissa Harris, Government Affairs Manager 
Melissa Harris joined AASC in March 2018 with a decade of experience in journalism and communications. In her most recent role as an Ohio Statehouse reporter, she closely monitored policies and politics, with a focus on education and health. She has served as a board member of the Ohio Legislative Correspondents Association and her work has been recognized by the Associated Press and Cleveland Press Club. Melissa holds a bachelor’s degree in journalism from Kent State University. At AASC, she works in the marketing department, tracking public policies that impact members, advocating for positive policy outcomes and providing news updates.
  Rebecca Hill, Operations & Finance Manager
Rebecca Hill joined AASC in July 2013 with more than 20 years of experience in office management and accounting in both the public and private sectors. She received her associate's degree from Bowling Green State University. Rebecca manages the accounting area and the daily operations of the AASC office.

  Teresa O'Donnell, Assistant Operations Manager
Teresa O'Donnell joined AASC in February 2015 and will typically be the smiling voice on the phone when you call the AASC office. With past experience in office administration working for a national real estate company that appraised HUD and LIHTC properties, she also has experience managing a portfolio of multi-family properties in Dayton and Cincinnati. Teresa holds a bachelor of arts degree from The Ohio State University. At AASC, she works in the administration department providing membership services.

Ikea Haralson, Education Projects Coordinator
Ikea Haralson joined AASC in June 2015 as a temporary assistant and was hired full time in January 2016. Her previous position was an enrollment specialist in childcare for low-income families. She has also done extensive volunteer work mentoring and tutoring teenage children, providing holiday food and gifts for low-income families, and providing clothes, shoes and food to people in need. Ikea is an entrepreneur and student majoring in Business Administration and Human Resource Management at Franklin University with an anticipated graduation date of August 2016.

Ikea’s duties at AASC include webinar logistics and moderating, speaker and topic research, and member support for AASC University and the Professional Service Coordinator program.