Frequently Asked Questions

Plans are well underway for the
2026 National Service Coordinator Conference!

Make sure you read and understand AASC’s Conference Policies before you register!

The list of commonly asked questions and answers on this page are intended to provide preliminary information about the event. Please check back periodically for updates to help you prepare for the conference. Contact us if you have additional questions. We’ll be happy to help you!

Where is the conference being held?

The 2026 National Service Coordinator Conference will be held in Austin, TX, on August 23-26. All conference activities will take place at the JW Marriott Austin located at 110 East 2nd Street, Austin, Texas 78701. 

#AASC26 participants are encouraged to stay at the JW Marriott for convenience. Attendees will receive a link to reserve a room in AASC’s reduced rate hotel block after they have registered beginning in May. Access to the discounted rate through the room block will be available while there is availability, or until July 31st, whichever comes first.  Room rates are $249 + taxes and fees per night.  Valet Parking is available for $69/day + taxes (due to area construction self-parking is currently unavailable at the hotel). Parking rates are subject to change without notice. 

When does the conference begin and end?

Conference training will begin on Sunday, August 23, 2026. The opening general session with a keynote presenter will kick-off on Monday, August 24, 2026. The conference concludes on Wednesday, August 26, 2026.

Do I have to be a member of AASC to attend?

You do not have to be a member to attend; however, AASC members will be given priority registration FIRST. Non-member registration will open one month later. Due to meeting room space and fire marshal regulations conference attendance will be limited to approximately 1,000 participants. 

If you are not a member but would like to register during the early members-only period, please visit our website to join today! 

How do I register for the conference?

Early Bird Member Registration will begin May 5 for $875. Non-Member Early Bird Registration will open on June 9th for $1,125, provided there are available spots. All participants must register themselves online (registration link will be available on May 5th). Payment is due for early bird registrations by July 10th. Beginning July 13th Regular Registration goes into effect. After July 13th, the member rate for registration will be $975, non-member rate is $1,225.  Payment will be due within 3 business days of registration.  We encourage late registrants to pay by credit card at the time of registration.

Notes
* There is no group registration process or form, once again, each participant should register themselves. Groups registering 10+ individuals may request a group invoice, please contact us for more information. 

What does my registration cover? Is food included with conference registration?

Conference registration fees include admittance into workshops, continental breakfasts on Monday, Tuesday and Wednesday, daily coffee breaks and a Monday evening reception with light snacks and beverages. Participants will be able to note dietary restrictions during the registration process.

AASC will provide #AASC26 attendees with a list of dining options including onsite eateries and nearby restaurants for attendees to consider for lunch and dinner. 

When will I be able to select sessions for conference?

Beginning July 14th, registrants who are PAID in full will be able to select specific sessions for each day of conference through the online Agenda Builder. 

Can I earn continuing education credits at the conference?

Registrants can earn up to 16 training contact hours at #AASC26. The conference can be especially helpful for first-year service coordinators at a HUD property, who are required to have a minimum of 36 hours of training in their first year on the job. 

Note - AASC members who are licensed social workers will have the opportunity to earn Social Work Continuing Education Credits through Howard University. You will be asked if you are a licensed social worker and if you wish to earn CE during the session selection/Agenda Builder process. You will need to provide full and accurate license information, if you wish to earn CE.  The entire event is NOT filed, but rather a sprinkling of the breakout sessions each round and the general sessions.  Sessions that are CE worthy will be noted in the descriptions when selecting sessions and creating your agenda in Agenda Builder.  Only those sessions noted will receive CE Credit.  More details will be provided during the session selection/Agenda Builder process.  

What are the HUD Reporting and Training Requirements?

HUD requires 36 hours of training within your first year of hire and 12 hours for each additional year. Training hours are based on your hire date. Below is a chart that outlines the window of time you must complete your training based on the month you were hired. 

As an example, if someone was hired February 2023, their first 36 hours of training would be due to be completed by January 2024. The SfS report covering the period the training hours were due, is October 2024. Starting in February 2024 the next twelve hours would start, due to be completed by January 2025, with the SfS report covering that period being due October 2025.

Is there an online learning option for the conference?

#AASC26 is an in-person event, but we encourage members who are seeking online learning opportunities to explore the ever-growing library of AASC University on-demand courses. Visit our website for self-paced training, videos on demand, webinars (including a conference flashback track), and much more!

Can I record workshop sessions? Will there be handouts?

To protect the intellectual property of our presenters, AASC does not permit recording presentations under any circumstances. We also discourage photo taking during presentations, as it can be distracting to our presenters. We encourage you to use your conference notebook and app to take notes during the presentations and ensure you get the information most pertinent to your needs! While handouts will not be provided for each session, participants will receive access to the materials that are provided during conference through the conference app.

Where is the nearest airport?

The closest airport is Austin-Bergstrom International Airport (AUS), located approximately 6.6 Miles from the hotel.

What local transportation options are available?

Various shuttles and taxis are available to/from the airport. Popular ride-share services (Uber, Lyft, etc.) are also available throughout the area. 

Where can I park at the JW Marriott Austin?

The JW Marriott Austin has valet parking available for a minimum fee of $69 daily plus tax (subject to change by the hotel). Due to area construction, self-parking is not currently available at the hotel. 

What can I do in the evenings during conference?

There are main attractions in the area that appeal to everyone. We'll be located in the heart of Austin, known for its vibrant music scene, artistic style, and lush outdoor spaces. Whether you want to stay in the air conditioning and visit the museums or go exploring nature on the hiking trails, there's something for everyone in Austin! If it's your first time in Austin, you may want to try riding the mechanical bull or see nearly one million bats take flight at sunset from underneath the Congress Avenue Bridge. Plan your free time by going to the Visit Austin tourism website here: https://www.austintexas.org/

What should I wear? What’s the weather like in Austin, Texas in August?

Attendees are encouraged to wear business casual attire with comfortable shoes. The temperature inside may vary from room to room, so you may consider bringing a sweater or dressing in layers to ensure that you’re comfortable. Temperatures in Austin, Texas in August can average a high of 95 with a low of mid-70s. 

What should I bring to the conference?

#AASC26 attendees are encouraged to bring digital devices and appropriate chargers to easily access the 2026 Conference App (details about the App will be available closer to conference). In addition, attendees may consider bringing notepads, pens, light sweaters/layers, drinks & snacks. Don’t forget to bring plenty of business cards for networking and raffles. AASC will provide a badge, badge holder and conference bag for attendees.

What is your refund policy? Can I transfer a registration to a colleague?

Participants who are not able to attend may transfer registration to a colleague through August 3, 2026, however refunds will not be issued.

What is your cancellation policy?

In the rare event that AASC would need to cancel any or all parts of this event due to insufficient registration or other reasons, AASC will return the cost of registration to participants. AASC, however, is not responsible for cancellation charges assessed by airlines or other costs incurred due to the cancellation of the conference. The conference hours, schedules and speakers are subject to change or cancellation.

Please visit this page frequently for updated information.
If you can’t find an answer to your question, please contact us at nsantarelli@servicecoordinator.org.

We can’t wait to see you at the 2026 National Service Coordinator Conference!
 
Updated 4/14/2026