WEB041520 - Rowdy, Raucous or Just Plain Rude: Abusive Client Behavior/Difficult Situations *Replay*
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**Recorded Version** Join this webinar to explore healthy perspectives that will empower you to create new experiences and entertain new strategies when working with difficult clients. This webinar is 2 - 3:30 ET (Eastern).

4/15/2020
When: Wednesday, April 15, 2020
2:00 - 3:30 PM (ET)
Where: Online
United States
Contact: (614) 848-5958


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Webinar Registration by April 14, 2020: Members $55; Nonmembers $85 - 1.5 Training Contact Hours

This webinar is 2 - 3:30 ET (Eastern). **Recorded Version**

Today is the day. Your least favorite client is coming for their weekly meeting. Your stomach starts to hurt, your breathing becomes more rapid, and you feel suddenly tense throughout your entire body. You secretly groan and take a defensive stance, anticipating the next blow up.  Join this webinar to explore healthy perspectives that will empower you to create new experiences and entertain new strategies when working with difficult clients. Come away from this webinar with additional skills to provide healing touches to those who need it most; the Rowdy, Raucous or Just Plain Rude clients who are in need of someone caring.

 

Who Should Attend: All

 

Learning Objectives:

1.      Learn how to de-escalate intense interactions

2.      Gain an understanding into your own reactions and self-care needs

3.      Learn how to provide excellent customer service with challenging clients

 

About the Presenter

Bruce Kuban is the Regional Director of Support Service programs with LifeSTEPS. Bruce has the primary responsibility of providing clinical supervision, contract compliance and oversight to several special projects contracted by LifeSTEPS to provide direct services to residents living in affordable permanent housing, including formerly chronically homeless now residing in permanent supportive housing. He has his Master’s Degree in Marriage, Family and Child Counseling from Sacramento State University and over 30 years of experience working in social services.  While now working in administration, Bruce admits to always having a soft spot in his heart for direct services and face-to-face contact with clients, including those difficult clients. In fact, working with difficult clients has brought him his greatest rewards throughout his career.

 

This webinar meets the following HUD Service Coordinator Training Requirements Area(s):

Additional Recommended:  Mediation and Conflict Resolution; Effective Communication