What is a Service Coordinator


Service Coordinator Day - September 19, 2019  

Help AASC showcase the importance of service coordination on September 19! Join us in sharing the ways service coordinators strengthen communities and build a better quality of life for those in need. Spread the #ServiceCoordinatorDay19 message on social media by posting the ready-to-post content, video and images on Facebook, Twitter, LinkedIn and Instagram.

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What is a Service Coordinator?

Service coordinators are a valuable member of the management team in affordable housing communities. They typically have social work or human services education and experience. The role of the service coordinator is to link elderly, people with disabilities and low-income families to supportive services and other community resources. Some service coordinator positions are funded through HUD grants, while others are supported through federal rent subsidies or by municipalities through tax income.


What They Do

Service coordinators:

  • Assess service needs of residents and link them to the appropriate providers and community resources
  • Facilitate programs and services such as health and wellness, job training or transportation
  • Develop a resource directory of local social service agencies and providers
  • Assist residents with applications for benefits and entitlement programs
  • Save taxpayer dollars by helping residents age in place and remain living independently in their own homes
  • Advocate for adequate, timely and cost-effective provision of services


Benefits of Service Coordinators

For seniors and disabled adults, service coordinators assist in accessing needed supportive services to allow them to:

  • Maintain their independence and remain in their homes
  • Avoid premature admission to more costly institutionalized care


For low-income families, service coordinators provide assistance and access to community-based supports, skills training and resources. They also work with the adults in the family to develop a plan of action to assist them in:

  • Achieving greater economic security by linking them with programs to improve their literacy, job skills, education and money management training
  • Improving the educational performance of low-income children by linking them to after-school programs, nutritional assistance and other programs to aid them in moving out of poverty


For owners and operators of apartment communities, service coordinators can:

  • Reduce apartment turnover and damage by intervening and assisting with resolution of lease violations
  • Facilitate a stronger sense of community at affordable apartment complexes thereby decreasing crime and increasing the safety at and marketability of these facilities


View the Service Coordinators Professional Code of Ethics