Training Requirements for Service Coordinators

HUD recognizes the need for service coordinators to diversify their skill set to be able to manage the complex scenarios they may face on a daily basis, and thus requires that all first-year service coordinators serving the elderly/disabled at a HUD property obtain a MINIMUM of 36 hours of training in their first year on the job.

However, navigating the requirements outlined in HUD's Service Coordinators in Multifamily Housing Program Resource Guide can be an all-day task in itself.

Because of the complex nature of the HUD training requirements, AASC has created a training module to assist those new to service coordination in gaining an understanding of the training requirements, definitions and subject areas. Spending just a few minutes with this module and utilizing the available resources will help guide you as you navigate the HUD language and requirements, so that you may begin to put the pieces of your training puzzle together.

HUD’s Required and Recommended Training Areas

Statutorily Required Training Areas for
New Hires

 Required Ongoing
Training Areas

 Additional Recommended
Training Areas
  • The Aging Process
  • Federal and Applicable State Program and Eligibility
  • Elder Services
  • Disability Services
  • Legal Liability Relating to Service Coordination
  • Drug and Alcohol Use/Abuse by Elders
  • Mental Health Issues 
  • SCMF Program Online Learning Tool
  • The Role of the Service Coordinator
  • Ethics in Service Coordination
  • Networking in the Community and Identifying Resources
  • Basics of Documentation
  • Outcomes and Program Evaluation
  • Mental Health and Aging
  • Healthy Aging
  • Medications and Older Adults
  • Communication Strategies in Working Older Adults
  • Fair Housing and Reasonable Accommodations
  • Professional Boundaries 
  • Identifying and Assessing Capabilities and Needs
  • Monitoring and Evaluating Services
  • Effective Advocacy
  • Crisis Prevention and Intervention
  • Working with Other Members of the Property Management Team
  • Cultural Competency
  • Chronic Diseases of the Elderly
  • Dealing with Cognitive Impairments
  • Sensuality/Sexuality and Older Adults
  • Mediation and Conflict Resolution
  • End of Life Issues
  • Isolation and Older Adults
  • Effective Communication
  • Supportive Service Needs of Persons with Disabilities
  • Current Trends in Affordable Housing and Healthy Aging
  • Disease Prevention
  • Hoarding
  • Bullying
  • Creating and Sustaining Successful Partnership Models