COVID-19 Gudiance and Resources
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There is much to learn about the current coronavirus (abbreviated “COVID-19”) pandemic. AASC is here to support you and we
share your concerns about the impact of the virus in the U.S. and internationally. We've compiled information and resources for
our members, based on recommendations from the U.S. Centers for Disease Control and Prevention (CDC) and the U.S. Department
of Housing and Urban Development. We encourage you to share the information with your property management teams and residents.

Conducting Service Coordination Remotely 

If you’re required by your management company, state or other authority to work remotely at any time during the COVID-19
pandemic, consider these tips to ensure you’re prepared to continue serving your residents to the best of your ability.

NEW Resident Assessment Vulnerability Tool

As you navigate the response to COVID-19, it’s important that you have the best resources possible to understand the risk to
your residents. That’s why AASC, in partnership with the Pangea Foundation, created the Resident Vulnerability Tool that considers
the key data points that may indicate a resident is at higher risk of having negative outcomes linked with COVID-19.

The purpose of the assessment is to help service coordinators identify residents who may require additional supports and
resources; especially, as the impact of COVID-19 increases within our country. The Resident Vulnerability Tool may also be used as a
tool to distribute to local health and emergency professionals if COVID-19 were to become active at your property. Ultimately, this report
will help service coordinators and local health professionals understand which resident may need to be prioritized throughout this pandemic.

AASC Online subscribers may access the easy-to-use tool, user guide and risk factor score breakdown in the data management software.
Non-AASC Online users may use the Excel spreadsheet.

Training Tutorials
Watch a short tutorial to learn how to use the Resident Vulnerability Tool in AASC Online or Excel.  

Answers to Frequently Asked Questions

For PIH program questions that are not answered by the FAQs, e-mail For Multifamily 
Housing program questions that are not answered by the FAQs, e-mail

FREE Compassion Fatigue Webinar Series - This webinar series has reached maximum capacity.  

In a time of increasing personal and societal stress, exacerbated by the uncertainty and unrest of the times in which
we live, professionals who work in service positions may experience distress and burnout. In light of this, AASC is offering
our members a four-part Throwback Thursday webinar series on Compassion Fatigue free of charge.

You may take any or all of the courses and you do not need to take them in any specific order. This
featured series is intended to provide tips and tools to combat burnout. There are no CEUs nor training contact hours
offered for these courses. Additionally, no post-test will be given for this webinar series.      

Part 1 – The Magic Five: Professional Antibodies
April 16; 2 p.m. EST

Learn how the “Magic 5” professional antibodies, a concept heralded through the work of J. Eric Gentry and Anna B.
Baranowsky, can help you find greater meaning and peace in your professional life. This webinar will review some
common stress responses to your work, and it will discuss in detail self-regulation as one of the magic five concepts,
as well as how the practice of mindfulness can help with self-regulation. Reserve your seat.
Part 2 – Deliberateness and Intentionality a Means to Life Satisfaction
April 23; 2 p.m. EST

Explore the values and beliefs that give you purpose in your work and your life. This course emphasizes creating
more life satisfaction amid current circumstances. Reserve your seat.

Part 3 – The ABC's of Connection and Support

April 30; 2 p.m. EST

This training will focus on the evidence-based methods of healing by supporting one another and applying the ABC’s.
Learn how having Awareness, Balance and Connection in the three domains of your life – personal, professional and
organizational – helps in recovering from harmful stress reactions and enhances resilience. Reserve your seat.   
Part 4 – Perceptual Maturation: Cognitive Shifts and Reframes

May 7; 2 p.m. EST

When perception becomes a reality that can be good or bad. Explore how cognitive shifts and reframing can be helpful
tools for thriving in today’s work environment. Reserve your seat.   

Medicare Coverage
According to the Centers for Medicare & Medicaid Services (CMS), Medicare Part B, Medicare Advantage, and
Medicare Part D plans will cover a COVID-19 diagnostic test ordered by a doctor or healthcare provider on or after
Feb. 4, 2020. 

CMS has outlined the flexibilities plans have to waive certain requirements to help prevent the spread of COVID-19.
These flexibilities include:

  • Waiving cost-sharing for COVID-19 tests
  • Waiving cost-sharing for COVID-19 treatments in doctor’s offices or emergency rooms and services delivered
    via telehealth and over the phone
  • Removing prior authorizations requirements
  • Waiving prescription refill limits
  • Relaxing restrictions on home or mail delivery of prescription drugs
  • Expanding access to certain telehealth services

These waivers break down barriers to beneficiaries accessing care and allow plans to work with pharmacies and
providers to treat patients without burdensome requirements limiting their options during this pandemic. FAQs for State
Medicaid and CHIP agencies can be found here. Telehealth FAQs can be found here.

Social Security

All local Social Security offices are closed to the public for in-person service, but online services are still available
at Local offices will also continue to provide critical services over the phone. Learn more.

Celebrating Service Coordinators

As part of our advocacy, AASC is promoting the work of service coordinators during the pandemic through personal
stories and AASC Online data. This document shows the impact you and your peers around the country are having
on your communities during this challenging time. Let AASC know what you are doing to engage with your residents
right now.


COVID-19 Response Team

If you have questions that are not addressed on this page, email our COVID-19 Response Team. There is much
more to learn about the transmission and severity of COVID-19. Please visit the CDC's website to monitor the
outbreak closely and find recommendations for safety. Let us know 
what your organization is doing in the wake
of the COVID-19 pandemic.

Media Contact 

Members of the media may contact Arlyne Alston, senior director of marketing, communications and public affairs.

Updated: April 9, 2020