COVID-19 Gudiance and Resources
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There is much to learn about the COVID-19 pandemic. AASC is here to support you and we share your
concerns about the impact of the virus in the U.S. and internationally. We've compiled information and
resources for our members, based on recommendations from the U.S. Centers for Disease Control and
(CDC) and the U.S. Department of Housing and Urban Development. We encourage you to
share the information with your property management teams and residents.

Reopening Policies 

As state and local governments begin reducing restrictions related to COVID-19, properties are putting
in place policies to protect service coordinators and residents. AASC has compiled a list of the practices
members have adopted in an effort to prevent the spread of the virus. 


Resident Assessment Vulnerability Tool 

As you navigate the response to COVID-19, it’s important that you have the best resources possible to
understand the risk to your residents. That’s why AASC, in partnership with the Pangea Foundation,
created the Resident Vulnerability Tool that considers the key data points that may indicate a resident
is at higher risk of having negative outcomes linked with COVID-19.

The purpose of the assessment is to help service coordinators identify residents who may require
additional supports and resources; especially, as the impact of COVID-19 increases within our country.
The Resident Vulnerability Tool may also be used as a tool to distribute to local health and emergency
professionals if COVID-19 were to become active at your property. Ultimately, this report will help service
coordinators and local health professionals understand which resident may need to be prioritized
throughout this pandemic.

AASC Online subscribers may access the easy-to-use tool, user guide and risk factor score breakdown
in the data management software. Non-AASC Online users may use the Excel spreadsheet.

Training Tutorials
Watch a short tutorial to learn how to use the Resident Vulnerability Tool in AASC Online or Excel.  

Answers to Frequently Asked Questions

For PIH program questions that are not answered by the FAQs, e-mail For
Multifamily Housing program questions that are not answered by the FAQs, e-mail

Medicare Coverage

According to the Centers for Medicare & Medicaid Services (CMS), Medicare Part B, Medicare
Advantage, and Medicare Part D plans will cover a COVID-19 diagnostic test ordered by a doctor or
healthcare provider on or after Feb. 4, 2020. 

CMS has outlined the flexibilities plans have to waive certain requirements to help prevent the spread
of COVID-19. These flexibilities include:

  • Waiving cost-sharing for COVID-19 tests
  • Waiving cost-sharing for COVID-19 treatments in doctor’s offices or emergency rooms and
    services delivered via telehealth and over the phone
  • Removing prior authorizations requirements
  • Waiving prescription refill limits
  • Relaxing restrictions on home or mail delivery of prescription drugs
  • Expanding access to certain telehealth services

These waivers break down barriers to beneficiaries accessing care and allow plans to work with
pharmacies and providers to treat patients without burdensome requirements limiting their options
during this pandemic. FAQs for State Medicaid and CHIP agencies can be found here. Telehealth
FAQs can be found here.

Social Security

All local Social Security offices are closed to the public for in-person service, but the following online services
are still available at

Apply for Retirement, Disability, and Medicare benefits
Check the status of an application or appeal
Request a replacement Social Security card (in most areas)
Print a benefit verification letter

Local offices will continue to provide service over the phone. Search the Social Security Office Locator for an
office in your community or dial the national hotline at 1-800-772-1213.

Celebrating Service Coordinators

As part of our advocacy, AASC is promoting the work of service coordinators during the pandemic
through personal stories and AASC Online data. This document shows the impact you and your peers
around the country are having on your communities during this challenging time. Let AASC know what
you are doing to engage with your residents right now.


COVID-19 Response Team

If you have questions that are not addressed on this page, email our COVID-19 Response Team.
There is much more to learn about the transmission and severity of COVID-19. Please visit the 
CDC's website to monitor the outbreak closely and find recommendations for safety. Let us know 
your organization is doing in the wake of the COVID-19 pandemic.

Media Contact 

Members of the media may contact Arlyne Alston, senior director of marketing, communications and
public affairs.

Updated September 10, 2020