Overview & Description of Services
Resident Resources Network (RRN), a Certified Organization for Resident Engagement and Services (CORES), strives to provide resident services that exceed industry standards, and we take pride in providing intensive support to ensure Service Coordinators (SCs) are well-trained, supported and adept at providing high-quality service coordination.
What sets us apart from other Quality Assurance (QA) Programs:
- Beyond having a help desk or simply being available to SCs for consultation, our QA department is in constant contact with SCs and provides high levels of support, guidance, and mentorship via individualized and group level means.
- Our professional development goes beyond checking the box to meet HUD required training hours by holistically developing and equipping SCs with skills such as negotiating advocacy, soliciting sponsorships and donations, and strategic/proactive implementation and planning with residents.
- We strongly believe in a blended management approach where we forge strong relationships between SCs and property management and do the work of educating property managers, clarifying roles and responsibilities, and troubleshooting issues.
About Resident Rsources Network
RRN is a nonprofit 501(c)3 organization that aims to break the cycle of generational poverty among affordable housing residents by connecting them to local resources that stabilize housing, increase self-sufficiency, and build safe and supportive communities. Our QA program was implemented to make certain that our service coordination efforts are meeting all applicable standards and regulations put forth by the U. S. Department of Housing and Urban Development (HUD), and that residents are connected to high-quality, impactful resources.
Quality Assurance Services
To the right is the comprehensive range of services available through RRN’s QA program, including the core and supplemental level of services. The core level services are ones that meet HUD standards for the Service Coordinators in Multi-Family (SCMF) Program while the supplemental level services provide a more intensive level of support for SCs. The services are performed by our QA Specialist(s) who are licensed social workers that tend to have past service coordination experience.