MJ Housing

MJ Housing

1286 University Ave #530, San Diego, CA 92103 | www.mjhousingandservices.com | 619-483-9496

 

Overview & Description of Services

We provide, QA services including:

  • Onboarding
  • Mentoring
  • 12 hours of free live online trainings
  • QA team meeting every other month
  • Annual SFS Report
  • QA Review

Below is an outline of the standard MJ Housing Quality Assurance services (should owner require additional services; such services shall be negotiated between the parties):

  • Been providing Quality Assurance for over 15 years.
  • Provide monthly monitoring and review of case management notes (AASC Online documentation), on each SC
  • Provide on-call support on resident issues and cases (respond within 24 hours unless it's and emergency and response is immediate).
  • Review and submit all annual HUD required reporting: Standards of Success, Q/A Annual Review, CEUs.
  • Monthly report to Owners/Operators (when requested) on SC's performance related to compliance and daily activities with residents.
  • Conduct an annual Quality Assurance Review, including: File review, interview of residents and Manager, input from annual resident satisfaction surveys (distributed in December to all residents at each property).
    • Goal: To ensure quality of service, best practices and professional growth.

Annual audit of at least 10% of the total SC files to include a review with the following considerations:

  • Are problems clearly identified?
  • Are interventions appropriate to the problem identified?
  • Was the response timely?
  • Are outcomes clearly stated and a follow-up plan put in place as appropriate?
  • Implement and evaluate annual resident survey.
  • Quarterly check-in with management.
  • Provide QA performance feedback to management prior to company employee evaluations.

Resources, Materials & Services

Provider Profile

  • States Served: All
  • Years of QA Experience: 11+ years
  • Number of Properties Served: 76-100
  • Number of QA Supervisors: 2
  • Service Coordinator(s) per QA Supervisor: 92
  • Frequency of Reviews: Annually
  • Location for QA Services: Onsite and Offsite
  • Tasks Completed by the Company:
    • Monitoring service coordinators’ activities
    • Reviewing service coordinators’ files
    • Providing technical assistance and guidance
    • Setting goals and completing program evaluations
    • Reviewing the supportive services plan
    • Helping the service coordinator establish and sustain partnerships Ensuring resident privacy
    • Submitting annual QA report to HUD

Requirements

MJ Housing & Services meets the following required HUD standards:

  • Training Requirements
  • Education Requirements

MJ Housing & Services meets the following optional requirements:

  • AASC Online reporting
  • Annual QA Reporting to HUD
  • Standards Guide

Testimonials

  • "...Their commitment to quality services and the truly charitable hearts of its team make it a vital part of what we do in the social services domain. They are experts in training and shaping Service Coordinators to be the best they can be in what they do. I’ve had the good fortune of being one amongst a dynamic group of Service Coordinators that got to see the formation of MJ Housing & Services. Since its infancy, we did not just perceive its founder, Madelyne Pfeiffer, as our Quality Assurance Specialist; she has been our leader, our motivator, our teacher, our emotional support, and often times, our friend. I think that every one of the Service Coordinators that has had the great honor of working under Madelyne’s guidance can say that we are so much better at what we do thanks to her. In the past 10 years, I have witnessed MJ Housing & Services’ remarkable growth and expansion. From providing outstanding Service Coordination, Quality Assurance, and grant writing, to providing fundraising services, training and education, medical alert services, referral services, and TeleHealth. From these, it is obvious that her company’s commitment goes far beyond the call of duty.  

    MJ Housing & Services is poised to be the leader in senior services and beyond, and it goes without saying that behind a great company is always a great person and leader; that person is Madelyne Pfeiffer.  Thank you, Madelyne for all you do!

    Mario A. Lopez, Lead Service Coordinator, Pacific Housing, Inc. 
  • "MJ Housing has been the Quality Assurance provider for Oakleaf Property Management since 2017. They provide group training, individual assistance, monthly monitoring of files, as well as annual submission to HUD of the Standards for Success report and an annual QA review. MJ Housing assigns each service coordinator with a mentor who provides excellent personal guidance for both new and seasoned service coordinators. Their staff are always willing to respond to questions that arise whether documentation or best practice for handling a resident issue. In addition, when a service coordinator posts a need for ideas or resources, other service coordinators in the MJ Housing group are always willing to share ideas and resources. The annual review is very professional, giving service coordinators positive feedback of what is done well as well as best practice guidance.  
    Every other month MJ Housing provides an hour training that is professional and informative. The trainings are always pertinent to resident issues and/or documentation. As a result, our service coordinators are able to provide the best possible assistance to our residents. In addition, the trainings apply to the annual 12-hour requirement to maintain Professional Service Coordinator certification. 

    As the Service Coordinator Supervisor for Oakleaf Property Management, MJ Housing staff are wonderful to work with.  Communication is second to none. They help me be a better person and supervisor. MJ Housing did beta testing for the AASC Online documentation program. They collaborated with HUD in developing the 2018 HUD’s Service Coordinators Multifamily Housing Program Resource Guide. MJ Housing monitors federal, state and local changes that may affect service coordination. When it comes to quality assurance, MJ Housing is tops!"

    Beverly Robinson, Senior Service Coordinator, Oakleaf Property Management

  • "Exceptional attentiveness to detail has no comparison. MJ Housing Quality Assurance services is top-notch, as a RSC and dealing with the day-to-day of work, I find it comforting to have MJ Housing providing support in order to make sure that I, like other RSCs, are doing our part to remain in compliance with HUD; alleviating some stress. The staff is not only attentive but do so with the outmost compassion and understanding. At times the job can be overwhelming and/or have moments of uncertainty regarding how to approach a case. I find it reassuring to connect with MJ Housing and be able to access help and also obtain a new perspective on how to approach a case; ensuring that RSCs are able to provide quality service. As another form of support MJ Housing provides QA Meetings which connects RSCs with information and resources to better serve our residents and be in compliance. I am very pleased to have MJ Housing as a QA provider." 

Maritza Ortiz, Resident Service Coordinator, Communities Advocating for Resident Empowerment