AHEPA

AHEPA Senior Living

10706 Sky Prairie St., Fishers, IN 46038 | ahepaseniorliving.org | 574-292-0426 | QualityAssurance@ahepaseniorliving.org

Overview & Description of Services

We provide individualized, supportive Quality Assurance services nationwide to Service Coordinators.

Our team consists of five Quality Assurance Managers who have a breadth of experience in service coordination and social services. Every QA Manager has “boots on the ground” experience and has served as a Service Coordinator with AHEPA Senior Living.

We have provided third party QA for ten years and QA within AHEPA for 34 years.

Our ongoing training library is extensive, ensuring Service Coordinators meet the HUD updates and guidelines regarding education and training. We additionally offer one-on-one training sessions to ensure that tasks are being performed according to HUD standards.

At AHEPA we consider our contracted Service Coordinators family. Building a collaborative relationship with each Service Coordinator is so important. We work within the framework of your company as we follow HUD guidelines. QA Managers welcome inquiries throughout the workweek and work with Service Coordinators through tough situations. We welcome communication and the opportunity to provide resources and support.

We provide the following:

• Reviewing Service Coordinator files, including documentation
• Providing technical assistance and guidance
• Setting goals
• Completing program evaluations
• Assisting the SC in establishing partnerships
• Ensuring timely submission of the Standards for Success report
• Documenting resident privacy and confidentiality
• Problem solving with the Service Coordinator
• Ongoing Service Coordinator Training
• New Hire Onboarding Training with personal one-on-one sessions for 12 weeks
• Onsite, online, and virtual reviews/reports Service Coordinators will be consistent, compliant, and confident when supported by an experienced Quality Assurance management team. 
• Annual in-person conference
• Annual virtual conference

"When your dreams include service to others – accomplishing something that contributes to others – it also accelerates the accomplishment of that goal. People want to be part of something that contributes and makes a difference.” - Jack Canfield

Resources, Materials & Services

• AHEPA Quality Assurance for Service Coordination Video
• SC Handbook
• Ongoing and New Hire Training
• Consultation
• Best of Practice
• Shared Program Ideas
• SC Conference

Requirements

AHEPA Senior Living meets the following required HUD standards:

• Training Requirements
• Education Requirements

AHEPA Senior Living meets the following optional requirements:

• AASC Online reporting
• Annual QA Reporting to HUD
• Standards Guide

Provider Profile

• States Served: All
• Years of QA Experience: 15-20 years
• Number of Properties Served: 87 AHEPA Senior Living properties and 75-80 contract family properties
• Number of QA Supervisors: 5
• Service Coordinator(s) per QA Supervisor: 30
• Frequency of Reviews: Semi-Annually
• Location for QA Services: Onsite and Offsite
• Tasks Completed by the Company:
  • Monitoring service coordinators’ activities
  • Reviewing service coordinators’ files
  • Providing technical assistance and guidance
  • Setting goals and completing program evaluations
  • Reviewing the supportive services plan
  • Helping the service coordinator establish and sustain partnerships ensuring resident privacy
  • Assistance in submitting the annual QA report to HUD

Testimonials

• “Our organization partnered with AHEPA in 2020 to provide quality assurance and training for our 12 service coordinator programs, and it’s been a great experience so far. AMC helps us stay up-to-date with HUD’s policy and program changes and they’re always available to answer questions about running successful service coordinator programs. We also use AHEPA's training platform which is frequently updated with relevant training content, and AHEPA provides several opportunities for group learning throughout the year, which has been incredibly beneficial to our Service Coordinators. As the Resident Services Manager, I am grateful for AHEPA and the capacity they afford my department by ensuring that our Service Coordinators abide by both HUD’s requirements as well as our internal policies and procedures, and by making sure they have the training, tools, and support needed to provide quality service programs for our residents.” 
  
  Kurstin Marriott, Resident Services Manager, Northwest Real Estate Capital Corporation, Boise, ID
  
• “I have been [a] Resident Service Coordinator at North Hill II Towers in Springfield, Ohio for approximately six years.  I can say without reservation, the support I receive from AHEPA is second to none; always accessible, always patient; always helpful. Without exception, my questions and concerns are addressed and resolved promptly. The personal encouragement and positivity I receive from Kay Quatroche, Director of Service Coordination, as well as her awesome staff, has helped develop my Service Coordinator skills in more ways than I can express. Because of AHEPA, my passion and ability to serve the residents of North Hill have been greatly enhanced. A warm thank you and my highest recommendation to AHEPA for the Service Coordinator QA service they provide.”
  
  Faith Fletcher, Resident Service Coordinator, North Hill II Towers, Springfield, OH
  

• “AHEPA has been a huge help for Spartanburg Housing. Their QA Services has tremendously impacted the effectiveness of our programs. From strategic planning to training services, AHEPA ensure that we provide the highest quality of services for our clients. Our staff enjoy the personable attention they receive whenever they are seeking solutions. AHEPA goes the extra mile to make sure we are employing best practices and holds us accountable. We would highly recommend AHEPA.”
  

  Javez Henderson, Spartanburg Housing
  

• “The training and support I received from AHEPA Senior Living was incredible. I was not only given the tools and training to perform my job to the highest standard, I was also supported by my Quality Assurance Manager every step of the way. As a new employee, I encountered several difficult situations with some of my residents. I was given support and encouragement through those situations from my Quality Assurance Manager, and I was able to assist my residents in finding solutions. I feel I have the tools necessary to help my residents with the training and support I have received from AHEPA Senior Living.”
  

  Laura Harris, Prairie Tower Apartments