We have two opportunities available for Part Time Services Coordinators.  The Resident Service Coordinator is responsible for developing and implementing Power Up! resident service programs at one of two locations:

1)Light Tree Family Apartments, a 93-unit Section 8 subsidized housing in East Palo Alto.

2)SOMA Family Apartments, 162 apartments for low income families at 8^th and Howard in San Francisco

The qualified candidate will provide outreach and community building opportunities, referrals and information, and administrative support between residents, community service providers and property management (PM) staff who together promote the well-being of the housing community and surrounding neighborhood. This position reports to the Citizens Housing Corporation (CHC) Director of Resident Services and includes occasional evening and weekend hours. 

ESSENTIAL FUNCTIONS & KEY RESPONSIBILITIES:

• Engage with, inform, and provide referrals for residents to community and on-site support service programs and continuing education by keeping information and referral systems up-to-date and accessible to all residents and visitors.  Residents participate on a voluntary basis.


• Engage with and keep residents informed through community and resident meetings, flyers, referral system, bulletin board, etc. of appropriate community organization information, continuing education, support groups, and resident and community activities.


• Administer a comprehensive calendar and schedule of services with community service providers and Property Management staff.


• Participate in & schedule necessary services for staff and resident community meetings.


• Ensure that the facilities and services are welcoming, functional, and accessible to residents and visiting service providers.


• Assist with on-going program activity information and data management (collection, entry, storage, queries, & reports) for onsite property management staff, resident meetings, resident activities and house rules.


• Maintain monthly and annual tracking reporting systems in collaboration with resident service provider agencies and staff.


• Work together with the tenants, community service providers and management staff, and volunteers to identify, develop and implement resident service programs as needed.


• Maintain and promote open communication with all onsite and community direct service providers, service staff and case managers to ensure consistency and teamwork.


• Work with community service providers and management to plan and coordinate on-site social, recreational, holiday and culturally appropriate activities for residents.

QUALIFICATIONS:

• An associate degree or a bachelor’s degree from an accredited university, in social work or equivalent related experience, or equivalent combination of education and experience is a plus


• Demonstrated experience coordinating community services and on-site programs for residents.


• Demonstrated experience with administrative skills i.e. databases, filing systems, and scheduling.


• Demonstrated ability in program planning, creating and maintaining quality assurance, maintaining an effective interpersonal approach and maintaining a working team environment.


• Experience working with a diverse and multi-cultural population of all ages.


• Excellent communication skills, good general office experience.


• Must have Microsoft Office experience and skills: Word, Excel, Publisher, Power Point, Outlook, & Internet.


• Must have reliable transportation as meetings, and outreach programs are a part of the job.


• Fluency in Spanish communications is a plus.

The Salvation Army, Silvercrest Management is seeking a part-time Service Coordinator for our 60-unit N. Las Vegas senior residence.  This position will require 16-20 hours per week.

Job Summary:

Responsible for the day to day identification of human service needs of residents of a Salvation Army Silvercrest housing facility, specifically related to issues of aging in place.  Identifies needs and develops service plans for the building.  Identifies available services in the community and works to make them available to the building, either on-site or through individual referrals to services.  Educates residents and other staff in service provision and issues of aging in place.   Assists the Manager in issues related to resident independence.

Primary Responsibilities and Tasks:

• Research and maintain a network of service providers and eligibility.  Maintain a service directory of local resources.  Interact with local agencies and service providers in the community.  Act as liaison between management and service agencies in the community.


• Establish and maintain good relationships with residents.


• Coordinate the annual building assessment to identify residents who are frail and/or at risk.  Assist residents in the development of service plans.  Provide referrals to service agencies and service providers to the residents and monitor service delivery.


• Provide associated reports to the Salvation Army, HUD or others as required in a timely manner.


• Maintain confidential resident files in secure area, including documentation of interactions, plans and service referrals.


• Assist management when it is necessary to permanently remove a resident to a more appropriate setting.


• Facilitate educational programs for residents and family members related to health, wellness, safety, financial assistance, resident rights or other appropriate information.


• Reports all suspected abuse situations to the appropriate agency.


• Maintain current knowledge of federal and state programs for the elderly.


• Establish and maintain contacts and visibility in the community through professional affiliations, networking, meetings with advisory and/or advocacy groups and others.


• Represents The Salvation Army in a positive and professional manner by maintaining positive relationships with Silvercrest residents, vendors and Salvation Army staff

Qualifications:

• Bachelor’s Degree – Social Work, Gerontology, Psychology, Counseling or Public Health preferred, plus at least two years experience with service management, advocacy and problem-solving.


• Demonstrated working knowledge of working with the elderly and knowledge of the process and issues of aging, including disability, mental health and abuse issues.


• Understanding of legal liability issues relating to providing service coordination


• Strong interpersonal and communications skills, including oral and written communications. Must be flexible in dealing with others.


• Knowledge of local service agencies and resources for the elderly.


• Knowledge of eligibility and application requirements for entitlement programs for the elderly.


• Knowledge of or willingness and ability to learn general HUD program requirements for 202s and PRACs.


• Knowledge of Fair Housing laws and regulations.


• PC literacy is required including Word, Excel & Lotus Notes

If interested in this position, please submit resume to: susan_lawrence@usw.salvationarmy.org or fax to 562-491-8867.