managed programs and grants for service coordination and resident services at nine elderly public housing communities in the Richmond Redevelopment and Housing Authority in Richmond,VA. He also has developed federal grants and programs under HUD, HHS, and local foundations. McGreal is a member of three United Way council allocation committees on elderly services, agencies for the homeless, and emergency food and shelter services. He received his Ph.D. in Social Welfare Policy and Management from Case Western Reserve University.

is the Director of Housing for Wesley Housing Corporation. Wesley has 21 elderly housing facilities housing over 1400 elderly families in conventional, HUD and housing authority units in Tennessee, Kentucky, and Arkansas. Twenty of these facilities have service coordinators including the HUD, conventional and housing authority facilities. In addition to oversight, marketing and compliance responsibilities for these facilities, he develops and administers grants from various federal and local organizations. He graduated from the University of Memphis with a BS in Education, and after building airports for 20 years in the United States Marine Corps, he has generated over 15 years of Real Estate Management experience.

is the Senior Vice President of Policy for the National Low Income Housing Coalition, which is dedicated solely to ending America’s affordable housing crisis. While NLIHC’s members include the wide spectrum of housing interests, its does not represent any segment of the housing industry. Rather, it focuses exclusively on what is in the best interests of people who receive and those who are in need of federal housing assistance. Linda has worked at NLIHC since 1995 except for three years at the American Association of Homes and Services for the Aging (AAHSA) where she focused on advocacy for federal housing programs for low income seniors. At NLIHC, Linda directs the legislative team, coordinates the annual conference, produces reports for funders and is responsible for NLIHC’s internship program. Linda is on the board of the Alliance for Healthy Homes, a national nonprofit. She also has a background in state governmental affairs, working for a private consulting firm and as a fellow in the Connecticut General Assembly’s Office of Legislative Research. Linda has a Masters of Public Affairs from the University of Connecticut and a B.A. in Philosophy from George Washington University and lives in Mount Rainier, Maryland with her husband and two children.

John Diehl is the Director for Christian Life Retirement Centers based in Rockford, Ill. and has more than 18 years of management experience in senior housing. Christian Life Retirement Centers currently have six housing facilities located throughout Illinois serving elderly and low income seniors. Each location has a Service Coordination Program. In addition to administrative oversight for these facilities and development responsibilities for new housing projects, he is also actively involved in Illinois largest eldercare association, Life Services Network of Illinois, (LSNI.) John just finished serving his fifth term on the Housing Cabinet for Life Services Network of Illinois, which works to help set programs, public policy goals, and provides guidance to meet these goals. Enthusiastic and passionate about the mission of Service Coordination, he is a frequent presenter at the AASC National and Regional Conferences. John graduated from Western Illinois University with a B.S. in Agronomy and later received a B.A. in Theology.

currently serves as the Director of Senior Services for Volunteers of America (VOA). She provides leadership and strategic direction for elderly services, volunteer services and disaster preparedness services to VOA and its 39 local offices nationwide. Before joining VOA in 1998, Donna served as the Director of Family Matters, a national family volunteering program initiative through the Points of Light Foundation designed to increase and improve participation of families in community service and community-building activities. Donna has also served as the Project Director for the National Association of Area Agencies on Aging; a Program Coordinator for the Downtown Cluster’s Geriatric Day-Care Center Inc. in Washington, DC; and as a Member Services Representative for United Seniors Health Cooperative. She holds a bachelor’s in sociology and a master’s in sociology specializing in gerontology both from the University of Alabama at Birmingham.

is the Quality Assurance Director for Southeastern Property Management (SPM) in Birmingham, Ala. She has more than 10 years of experience as a case manager, assistant social services director and service coordinator. Balducci provides clinical assistance and guidance to 22 service coordinators working in SPM properties located in Alabama, Georgia, Tennessee, New York and Pennsylvania. Balducci previously served as the President of AASC’s Alabama Chapter from 2006 to 2008 as well as the Vice-President of the chapter from 2004 to 2006. Balducci holds a B.S. in social work from The University of Alabama and is a licensed social worker in the state of Alabama as well as a licensed Medicaid/Medicare Provider for Adult Case Management in Alabama.

has a distinguished career, as a social worker, in the field of public and assisted housing (1975-1997) where she served in various leadership positions. She has also served on the Board of Governors for the National Association of Housing and Redevelopment Organizations (NAHRO), and is currently a member of the Professional Development Committee of NAHRO as a developer and instructor for resident leadership training. Additionally, Dr. Crewe is a Trustee for the Maryland Affordable Housing Trust where she represents social service providers. She also serves as Director of the Howard University Multidisciplinary Social Gerontology Center and is co-editor of a recently published book entitled “Tradition and Policy Perspectives in Kinship Care.” She is a member of the National Association of Social Workers and the National Association of Black Social Workers. Dr. Crewe earned her master’s in social work from the National Catholic School of Social Service (Catholic University of America) and her doctorate in social work from Howard University.

has served as the Director of Senior Supportive Services for the Chicago Housing Authority (CHA) for the past ten years. In this position, Dixon is responsible for the needs of 10,000 residents living in 58 CHA senior buildings. Prior to her position with CHA, she was Director of Volunteer Services within the City of Chicago’s Department on Aging. In this capacity, she was responsible for the Mayor’s “Light Up Chicago” Program. Dixon served as Chicago’s liaison to community non-profit agencies that benefit from proper utilization of volunteers, conducting conferences and workshops related to volunteerism. She coordinated Chicago Mayor Richard Daley’s Senior Citizen’s Picnics for over 25,000 seniors at eight locations, and the “One to One Program” where volunteers are screened, trained and matched with homebound seniors during holidays. Dixon received a bachelor’s degree in elementary education from Lewis University in Romeoville, Illinois and has done further study at Roosevelt University in Chicago. Recently, Dixon received an “Alumni Achievement Award” from Lewis University and also received the “Outstanding Alumni Award” from the Black Student Union at Lewis University. She is also featured in the Inaugural Edition of “Who’s Who in Black Chicago”.

is the current Director of Sales and Marketing for Care1st Health Plan of AZ, one of the 6 AHCCCS providers in Maricopa County. Anna Maria’s passion is grass roots marketing with tactics and strategies that are measured through business development, growth, and measurable returns on investment. She has refined her craft with experience and positions in government, political campaigns, advertising agencies, chambers of commerce, and corporations.

Anna Maria believes “the difference between a good sales person and a phenomenal sales person is MARKETING – and an intricate understanding of marketing is understanding your client’s many dimensions and figuring out how to tap into those many dimensions.”

Anna Maria is a native Phoenician with two young daughters and takes great pride in serving the underserved population of Maricopa County from the inside of a for-profit corporation.

is Chief Executive Officer of the Peninsula Agency on Aging, Inc. in Newport News, Virginia and has served in this position since 1984. Prior to that, he served as Director of Administration and Finance with Bay Aging. He has also held counseling and supervisory positions within the Virginia Department of Rehabilitative Services. Mr. Massey received his B.A. in Business Administration from Elon College and pursued graduate studies in Public Administration at George Mason University. Mr. Massey currently serves as an Honorary Board Member and a member of the Planning and Advisory Committee for the Center for Excellence in Aging and Geriatric Health in Williamsburg, Virginia and is Past President of the Eastern Virginia Health Systems Agency, Inc. in Norfolk, Virginia. He is also a past President of the Southern Gerontological Society, a former member of the Board of Directors of the National Association of Area Agencies on Aging, and past President of the Virginia Association of Area Agencies on Aging. He has also presented testimony on aging issues before federal and state legislative committees.

is the President of the American Association of Service Coordinators (AASC), an Ohio–based national nonprofit organization whose 2200 members serve more than 225,000 seniors and families living in low-income housing. Her experience during more than 25 years of working in the senior housing industry has included housing management, social service administration, public policy development, designing supportive service programs, and developing and implementing service coordinator programs in both HUD and tax credit housing.

Ms. Monks is a nationally recognized advisor and trainer of service coordinators, managers, developers and owners of affordable housing. She is a member of several national housing and social service organizations and has provided written and oral Congressional testimony on the expanding role of service coordination in affordable family and elderly housing. The National Council on Aging recognized her with the 2004 ‘Sid Specter Housing award of Honor’ for her efforts in linking housing and services and she served as an at-large delegate at the 2005 White House Conference on Aging (WHCoA). Presently, she serves on the board of trustees for the Delaware, Ohio Council for Older Adults and is a graduate of Bowling Green State University of Ohio.