Public Policy

Policy and Legislation

One of the goals of the American Association of Service Coordinators is to demonstrate the benefits of service coordination to Members of Congress and policymakers at all levels. Each year, AASC sets policy priorities that guide our organization’s work as well as our legislative advocacy. You can view our 2019 policy priorities here

Your advocacy can also help us achieve our policy goals and ensure your residents and communities are safe and stable. You have powerful tools to advocate for your residents. Service coordinators understand residents' lives and needs, and you can share this information, plus stories that show how your work helps your residents and your community. AASC has fact sheets with information and data that can help as you educate Members of Congress and other legislators.

We often hear from service coordinators who worry that their advocacy efforts would be considered lobbying. Educating and creating awareness among legislators of service coordination and the needs of the community is not lobbying. You can, for example, discuss with a legislator how certain policies or legislation would affect your community and residents.


Contact your Senator or Representative

Senate House of Representatives
Contact information Contact information
2018 Senate Calendar 2018 House Calendar


Public Policy and Advocacy Toolkit

Click here to view AASC's Public Policy and Advocacy Toolkit for more information on advocacy and how to be an effective advocate.


Case Studies

Stories of residents' successes are another powerful advocacy tool. AASC has worked with real service coordinators to create case studies that show how service coordination affects individual residents' lives and impacts the community and country. When speaking with your representatives, share these and your own residents' success stories. 


Fact Sheets

What is a service coordinator?
Many people, even some legislators, are unfamiliar with service coordination. This sheet explains who service coordinators are and what they do.


Benefits of service coordination for older adults
This handout has a more detailed explanation on the benefits of service coordination and the number of services provided to older adult residents.


Benefits of service coordination for families
This handout has a more detailed explanation on the benefits of service coordination and the number of services provided to family residents.


Benefits of service coordinators in residential settings
Housing owners and operators benefit from service coordination in various ways, including resident retention and build cost savings. This handout has a more detailed explanation of the benefits as identified by owners and managers who have incorporated a service coordinator into their developments.


Service coordination by the numbers
The impact service coordinators have on their properties and residents is outlined in this handout, which uses AASC Online data to highlight the number and types of services the system's users are providing.


Service coordinators prevent social isolation 
Through every program they organize and every resident they visit, service coordinators are combating social isolation. This one pager details how building connections and reaching out has positive impacts on residents.


Service coordinators in housing for the elderly save taxpayer dollars
The impact of service coordination goes beyond your residents. It saves taxpayer dollars! The fact sheet below outlines the potential monthly savings of federal dollars — funds from taxes paid by most Americans — of keeping a low-income elderly person in their own apartment. 

Download the fact sheet with national data, or get information on individual states below.

Alabama   Indiana   Nebraska   Rhode Island 
Alaska   Iowa   Nevada   South Carolina
Arizona   Kansas   New Hampshire   South Dakota
Arkansas   Kentucky   New Jersey   Tennessee
California   Louisiana   New Mexico   Texas
Colorado   Maine   New York   Utah
Connecticut   Maryland   North Carolina   Vermont
Delaware   Massachusetts   North Dakota   Virginia
Florida   Michigan   Ohio   Washington
Georgia   Minnesota   Oklahoma   West Virginia
Hawaii   Mississippi   Oregon   Wisconsin
Idaho   Missouri   Pennsylvania   Wyoming
Illinois   Montana