2019 Awards of Excellence

2019 Awards of Excellence Winners


Kandi Burt
Service Coordinator, Cherokee Manor & Spring Grove Apartments
Service Coordinator of the Year

Kandi Burt’s commitment to her residents exemplifies the meaning of being a service coordinator. She has implemented several programs for her residents that has enabled each of them to remain independent in their homes and have a better quality of life. Most notably, Kandi went above and beyond to assist residents after a structure fire. Within 24 hours, she and the property manager made sure each of the temporarily displaced residents had hotel vouchers, food and personal items.



Homes for America Inc., 21st Century Learning Center LINK Club
Affordable Housing Innovative Program of the Year

Brent Place Apartments, an affordable housing community in Alexandria, Virginia, is home to 207 very low income and immigrant households. The community is largely underserved, and the youth of Brent Place are performing well below their academic grade level. Recognizing the need for quality afterschool enrichment opportunities, Homes for America sought creative ways to serve the disadvantaged students and families by partnering with the Alexandria City Public Schools (ACPS) to bring certified teachers to Brent Place. Now in its second year, ACPS teachers continue to serve 65 students five days a week and during the summer onsite. The program has been recognized by the Virginia Department of Education as an exemplary program and ACPS is looking to duplicate this program within other high-need communities. Julie McCabe, manager of resident services at Homes for America, Inc. accepted the award.



Canterbury Court, Episcopal Retirement Services
Affordable Housing Team of the Year

The 10-person property team at Canterbury Court embodies Episcopal Retirement Services’ philosophy of supporting older adults to live with dignity and independence for as long as possible. From seemingly small tasks, such as work orders being submitted and completed within the same day, to organizing community events and activities, this hardworking and dedicated team inspired a 70-year-old resident to say that Canterbury Court is “not just an apartment building, but a community living at its best.”



Barbara Laugel
Director of Resident Services, B'nai B'rith Covenant Apartments of Peoria
AASC Platinum Award of Distinction Honoree

A charter member of AASC and a well-known veteran of service coordination with more than 22 years in the profession, Barbara Laugel's noteworthy programs have served the needs of 300 older adults and disabled residents and touched countless lives. Throughout her career, she has orchestrated local partnerships to establish a food pantry for residents, a prescription storeroom with durable medical equipment supplies, a medical and agency transportation program, exercise classes, onsite mobile banking and much more. For these reasons and many others, she’s often regarded as a guardian, miracle worker, navigator, teacher, leader and champion. AASC is pleased to honor her legacy.


Tonya Balducci
Quality Assurance Director, SPM
AASC Achievement in Excellence Recipient

Tonya Balducci is the Quality Assurance Director at SPM. A former member of the AASC Board from 2008 to 2014, she has made significant contributions to the field of service coordination for more than 20 years. Tonya established several quality assurance programs, has led countless successful trainings, and she’s worked tirelessly to enhance the relationship between managers and service coordinators. And a little-known fact, Tonya initiated the first AASC state chapter in Alabama.



Jo Stephanie Francisco
Resident Services & Quality Assurance Consultant, Salvation Army Silvercrest Management
AASC Achievement in Excellence Recipient

Jo Stephanie Francisco, Resident Services & Quality Assurance Consultant at Salvation Army Silvercrest Management, has been in the service coordination profession for more than 18 years. She uses her expertise to lead the quality assurance program, recruit and train service coordinators, and mentor social work interns. An AASC Chapter President, Jo Stephanie has exhibited a high level of integrity, trustworthiness and compassion. Under her leadership, the Salvation Army has developed a solid, competent workforce of professional, well-trained service coordinators.



Paula Jaramillo
Quality Assurance Director, SPM
AASC Achievement in Excellence Recipient

Paula Jaramillo, Quality Assurance Director at SPM, supervises 35 service coordinators and believes in unity and inclusion for the bigger picture and the happiness of the seniors who are served. Her nominators acknowledged her giving spirit, creative talents, and poise no matter how demanding or pressing the situation. With more than 15 years in the profession, she serves as an officer of the Florida chapter and is an active PSC.



Ruben Rivera-Jackman
Director of Resident Services, SHAG Community Life Foundation
AASC Achievement in Excellence Recipient

Ruben Rivera-Jackman, Director of Resident Services at SHAG Community Life Foundation, has had a distinguishable 15-year career in service coordination. He is well known, highly respected and trusted. Viewed as a leader and innovator, Ruben has shared his knowledge and expertise on aging issues at numerous conferences and webinar trainings.