Calendar https://www.servicecoordinator.org/events/event_list.asp Tue, 19 Mar 2024 04:29:38 GMT Wed, 25 Sep 2024 18:00:00 GMT Copyright © 2024 American Association of Service Coordinators WEB032024 - The Importance of Art Activities for Aging Black Populations https://www.servicecoordinator.org/events/EventDetails.aspx?id=1816092 https://www.servicecoordinator.org/events/EventDetails.aspx?id=1816092 Webinar Registration Deadline is March 19, 2024

Members $50; Non-members $70 - 1 training contact hour

The webinar is 2 - 3:00 Eastern. This is a live conference flashback track offering.  

Full Title - The Psychological, Biological, Social, and Spiritual Importance of Art Activities for Aging Black Populations

As Black people age, the stressors of living in a racialized society remain present and persistent. In this webinar, we will explore the reasons why culturally sensitive art-activities (classes, workshops, etc.) are necessary for aging Black populations. Art activities are enjoyable, but they also can be psychological, biological, social, and spiritually enriching means for maintaining one’s health and wellness. 

Who Should Attend: Service Coordinators

Learning Objectives

  • Explore the ways culturally sensitive art activities can be important for psychological, social, biological, and spiritual wellness for aging Black populations.
  • Review published research about the psychological, social, biological, and spiritual reasons for making art.
  • Learn how to find resources for choosing culturally sensitive art activities for aging Black populations.

About the Presenter

Dr. Monique A. Major is a lecturer in the Department of Psychology at Howard University. She is a personality psychologist and creativity researcher who studied at Howard University. Dr. Major earned her bachelor, master’s and doctorate degrees in psychology. She teaches undergraduate and graduate courses including Seminar on Mental & the Arts, Statistics I, Statistics II, Research Design & Analysis, and Introduction to Psychology. Dr. Major and her undergraduate assistants conduct research about the arts, the creative process, and their relationship to health and well-being. Other projects include the protective role of the arts for Black survival in the diaspora and bringing art therapy programming to Historically Black Colleges and Universities. Dr. Major is also a visual artist and co-owner of Alice & Daisy’s Kin, a Philadelphia-based design house, committed to offering visual arts programming that helps people connect or reconnect with their creative selves. Their workshops range from introductory courses to workshops that explore the connection between art-making and spirituality. Their work has been featured in schools, churches, and municipal buildings in Philadelphia. 

This webinar meets the following HUD Service Coordinator Training Requirements Area(s):

The Aging Process; Mental Health and Aging; Healthy Aging; Cultural Competency; Disease Prevention

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Wed, 20 Mar 2024 18:00:00 GMT
WEB032724 - Ethics in Action: Establishing and Maintaining Appropriate Boundaries https://www.servicecoordinator.org/events/EventDetails.aspx?id=1816100 https://www.servicecoordinator.org/events/EventDetails.aspx?id=1816100 Webinar Registration Deadline is March 26, 2024

Members $50; Non-members $70 - 1 training contact hour

**$25 for Current PSC Designation Holders. Contact webinars@servicecoordinator.org to register ONLY if you have your PSC designation and are up-to-date with renewals. If you do not hold a current PSC status, please register through the AASC website.**

The webinar is 2 - 3:00 Eastern. This is a live conference flashback track offering.  

Resident Service Coordinators link residents with supportive services allowing them to maintain self-sufficiency in their homes. It is important for resident services coordinators to understand the diverse characteristics of the residents they serve and acknowledgeable about property in which they serve. Resident services coordinators may encounter ethical dilemmas and must balance maintaining healthy boundaries which are impact by power differential and dual relationships. Attendees will identify ethical principles through interactive scenarios, the AASC Code of Ethics, and other resources that can help guide their decision making and conduct when ethical issues arise.

Who Should Attend: All Service Coordinators

Learning Objectives

  • Learn the definition of ethics.
  • Understand the importance of maintaining healthy boundaries.
  • Recognize characteristics of healthy and unhealthy boundaries.
  • Identify strategies to address ethical dilemmas.

About the Presenter

Ruben Rivera-Jackman, MNPL, speaker, trainer and nonprofit leadership consultant has an accomplished a 35+ year career as a nonprofit leader with practical experience in, and solid understanding of, a diverse range of management, program development and service delivery applications. Ruben has a passion for working with and advocating on behalf of older adults and has a natural ability of providing instruction and training for adult learners. Mr. Rivera-Jackman served as a Senior Resident Services Manager at the King County Housing Authority (KCHA) for 12 year and as the Director of Resident Services for the Sustainable Housing for Ageless Generations (SHAG), one of the largest and leading affordable senior housing providers in Western Washington for 2 years. Mr. Rivera-Jackman currently works for HumanGood, affordable housing provider based in Duarte, CA with senior housing communities located in WA, OR, PA and DE. Ruben serves as Resident Services Coordinator at two senior affordable housing communities located in the Seattle, WA area. Mr. Rivera-Jackman is also a certified trainer with the National Resource Center on LGBT Aging and serves as an adjunct Professor at Seattle Central Community College where he teaches classes a variety of courses for the Social Services and Behavioral Health Department. Mr. Rivera-Jackman earned a BA degree in Social Sciences from Pace University, New York City in 1990 and an Executive Masters in Not-for-Profit Leadership from Seattle University in 2003. He has completed a Geriatric Mental Health Specialist certificate program at University of Washington and the Professional Service Coordinator certificate program from Ohio State University. Ruben was the recipient of the 2011 American Association of Service Coordinators (AASC) President’s Award of Excellence. This award is given to a member who, in the opinion of the AASC President, is deserving of recognition for his/her work in the service coordination profession. Mr. Rivera-Jackman successfully completed the LeadingAge WA Leadership Institute and graduated as a Fellow in June 2015. Ruben was recognized with an Award of Excellence in Service Coordination by the American Association of Service Coordinators in August 2019.

This webinar meets the following HUD Service Coordinator Training Requirements Area(s):

The Role of the Service Coordinator; Ethics in Service Coordination; Professional Boundaries


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Wed, 27 Mar 2024 18:00:00 GMT
WEB040324 - Struggle to Strength: Supporting Addiction Recovery in Affordable Housing Communities https://www.servicecoordinator.org/events/EventDetails.aspx?id=1819373 https://www.servicecoordinator.org/events/EventDetails.aspx?id=1819373 Webinar Registration Deadline is April 2, 2024

Members $50; Non-members $70 - 1 training contact hour

The webinar is 2 - 3:00 Eastern. This is a live conference flashback track offering.  

Full Title - From Struggle to Strength: Supporting Addiction Recovery in Affordable Housing Communities

This webinar focuses on the intersection of addiction, grief, and cultural responsiveness in affordable housing communities, and provides practical strategies for Service Coordinators to effectively support residents from diverse backgrounds. Participants will gain a deeper understanding of cultural factors that can impact addiction and grief, and learn strategies for building trust and rapport with residents from diverse cultural backgrounds. Topics covered include addressing stigma and cultural barriers to addiction recovery, engaging and supporting families and communities, and advocating for policy changes that promote cultural responsiveness in affordable housing communities. Participants will also learn how to develop individualized recovery plans and provide emotional support that is sensitive to residents' cultural experiences and beliefs. Through interactive discussions and case studies, service coordinators will be equipped with practical tools and strategies for providing comprehensive support to residents on their journey to recovery and healing. By the end of the workshop, participants will be able to effectively support residents from diverse cultural backgrounds, and advocate for culturally responsive policies that promote addiction recovery and grief support in affordable housing communities.

Who Should Attend: Health & Wellness

Learning Objectives

  • Identify the cultural factors that can impact addiction and grief in affordable housing communities and develop strategies for building trust and rapport with residents from diverse cultural backgrounds.
  • Develop individualized recovery plans that are sensitive to residents' cultural experiences and beliefs, and provide emotional support that is culturally responsive.
  • Understand the stigma and cultural barriers that can impede addiction recovery and develop strategies for addressing them in a compassionate and effective manner.
  • Learn approaches for engaging and supporting families and communities in addiction recovery and grief support.

About the Presenter

Dr. Masica Jordan Alston is a licensed clinical professional counselor and a certified peer recovery specialist with a background in sociology and counseling psychology. She completed her education at Bowie State University and earned her Doctorate of Education in counseling/psychology in 2010. Dr. Alston is a tenured professor at the University of Maryland’s Bowie State University and has presented on international platforms on race relations and culturally responsive care. She is the CEO of Peerfinity, LLC, and the founder of the Grief and Loss Centers of America. Dr. Alston has also been on the frontline of combatting the opioid epidemic and has provided expert testimony to the U.S. Government Accountability Office (GAO) on peer recovery and technologies to address the opioid epidemic. She has assisted over 50 agencies and 3 countries in developing various clinical, culturally responsive, trauma responsive and evidenced based programming-including peer support programs. In addition to her professional work, Dr. Jordan Alston has been featured in various media outlets, including CNN, FOX media, and local talk and news shows. She was also a featured guest on American Journalist, Roland Martin’s platform. Dr. Alston was the former Dean of Students at the SEED Public Charter School of Washington, DC, and her work with minority at-risk students was highlighted in the HBO 2010 documentary film from director Davis Guggenheim and producer Lesley Chilcott, “Waiting for Superman”. Her companies have been featured in multiple publications like Forbes and the Washington Informer.

This webinar meets the following HUD Service Coordinator Training Requirements Area(s):

Drug and Alcohol Use/Abuse by Elders; Crisis Prevention and Intervention; Cultural Competency; Effective Communication; Disease Prevention


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Wed, 3 Apr 2024 18:00:00 GMT
WEB041024 - Soul-utions to Reduce Stress https://www.servicecoordinator.org/events/EventDetails.aspx?id=1819375 https://www.servicecoordinator.org/events/EventDetails.aspx?id=1819375 Webinar Registration Deadline is April 9, 2024

Members $50; Non-members $70 - 1 training contact hour

The webinar is 2 - 3:00 Eastern. This is a live conference flashback track offering.  

Stress can negatively affect individuals’ mental well-being and can contribute to overwhelming feelings and unpredictable behaviors. Typical stressors are primarily psychosocial, and emotion-coping strategies have been found to be associated with perceived stress. Results have revealed that numerous holistic factors have significant inverse correlations with perceived stress: self-efficacy, optimism, life satisfaction, resiliency, altruism, forgiveness, spirituality, age, and financial security. Further, social support and stress management techniques have shown to provide respite from stress. Practical application of these positive mind-body approaches will be investigated in this webinar. These evidence-based findings will promote breadth and depth of understanding of underlying mental health elements on overall health.

Who Should Attend: All

Learning Objectives

  • Identify underlying psychosocial factors that have a significant relationship with perceived stress. 
  • Learn integrative stress management techniques that enable respite from stress and enhance relaxation.
  • Explore practical application of holistic “soul-utions” to reducing stress.

About the Presenter

Dr. Gwendolyn Roberts Francavillo is an experienced, tenured Associate Professor of Public Health at Marymount University. She has taught and conducted research at universities since 1998 with expertise in stress management, public health ethics, wellness, sexuality, and global health, in addition to directing community health programs. Dr. Francavillo has a PhD and Master’s degree in Public Health, and is a Certified Health Education Specialist and Registered Yoga Teacher. She is active at the national, community, and university-level providing service and expertise, and has received awards, funding, published findings, and presented at numerous conferences. Dr. Francavillo feels her calling is to help others embrace positivity, feel empowered to take responsibility for their own health, and be the best selves they can be!

This webinar meets the following HUD Service Coordinator Training Requirements Area(s):

Mental Health Issues; Mental Health and Aging; Healthy Aging; Current Trends in Affordable Housing and Healthy Aging; Disease Prevention


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Wed, 10 Apr 2024 18:00:00 GMT
WEB041724 - Home for All: Navigating Fair Housing Excellence https://www.servicecoordinator.org/events/EventDetails.aspx?id=1819374 https://www.servicecoordinator.org/events/EventDetails.aspx?id=1819374 Webinar Registration Deadline is April 16, 2024

Members $50; Non-members $70 - 1 training contact hour

The webinar is 2 - 3:00 Eastern. This is a live webinar offering.  

This webinar is designed to empower participants by increasing their knowledge and developing skills necessary to create inclusive and welcoming living spaces within residential communities. Fair housing impacts everyone, including protected classes which is why it is imperative to provide fair housing for everyone! Marginalized populations do not have the resources to advocate for fair housing themselves. Attendees will strengthen their understanding of the basic principles, history and laws of fair housing. The Fair Housing Act of 1968, coupled with the Americans with Disabilities Act, Civil Rights Act and other laws, form the basic foundation of rules and regulations for fair housing. Participants will also gain practical tools to successfully apply fair housing principles daily and enhance their ability to resolve conflict, communicate effectively and provide stellar customer service as it relates to fair housing issues and complaints.

Who Should Attend: All

Learning Objectives

  • Gain a deep understanding of the principles and history of fair housing laws, including the legal frameworks and protected classes.
  • Learn effective strategies and best practices for incorporating fair housing principles into daily operations including communication skills that foster inclusivity and understanding.
  • Acquire practical skills in conflict resolution related to fair housing issues and understand their advocacy role.
  • Understand how to advocate for and contribute to a continuous improvement culture in fair housing practices.

About the Presenter

Dee Amundson is the Director of People & Culture at MJ Housing & Services and has been working with families, older adults, and those with disabilities for over 14 years. Her experience includes working at a mental health center, Veteran’s nursing home, assisted living facility, and multiple low-income apartment complexes in the state of Colorado. Dee was a Resident Service Coordinator for almost 12 years, received her Professional Service Coordinator certification in 2012 and served as the President of the American Association of Service Coordinators Colorado Chapter for 5 years before moving into her current position.

This webinar meets the following HUD Service Coordinator Training Requirements Area(s):

The Role of the Service Coordinator; Fair Housing and Reasonable Accommodations; Effective Advocacy; Mediation and Conflict Resolution; Effective Communication; Current Trends in Affordable Housing and Healthy Aging


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Wed, 17 Apr 2024 18:00:00 GMT
WEB042524 - Strengthening Community Partnerships https://www.servicecoordinator.org/events/EventDetails.aspx?id=1806853 https://www.servicecoordinator.org/events/EventDetails.aspx?id=1806853 Webinar Registration Deadline is April 24, 2024

Members $50; Non-members $70 - 1 training contact hour

The webinar is 2 - 3:00 Eastern. This is a throwback Thursday replay offering.  

Service coordinators and those in similar professions, inherently coordinate services to assist the people they are serving to address barriers and meet needs. You are foraging amazing working relationships with your community partners all the time. How do you take what you are already doing and turn it into a formal partnership that is sustainable? Partnerships are an excellent way to enhance your property, the lives of those you serve, and your community organizations. You have the connections and relationships, let's take it a step further and make it a true partnership. 

Who Should Attend: All

Learning Objectives

  • Understand the value data plays in establishing partnerships
  • Discover how to create buy-in
  • Explore and engage community partners
  • Gain an understanding of how to make a traditional service provider a formalized partner
About the Presenter

Nina Santarelli-Griffin joined AASC in December 2020 as the senior director of strategic partnerships. With 15 years of experience across affordable senior housing, service coordination, permanent supportive housing, program management, and reporting, she leads special projects and strategic partnerships.

This webinar meets the following HUD Service Coordinator Training Requirements Area(s):

The Role of the Service Coordinator; Networking in the Community and Identifying Resources; Outcomes and Program Evaluation; Creating and Sustaining Successful Partnership Models



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Thu, 25 Apr 2024 18:00:00 GMT
WEB050124 - Surviving Burnout: Causes, Symptoms and Prevention Strategies https://www.servicecoordinator.org/events/EventDetails.aspx?id=1806855 https://www.servicecoordinator.org/events/EventDetails.aspx?id=1806855 Webinar Registration Deadline is April 30, 2024

Members $50; Non-members $70 - 1 training contact hour

The webinar is 2 - 3:00 Eastern. This is a webinar replay offering as part of the Fundamentals of Mental Health Series.  

**Complete all four parts of the Fundamentals of Mental Health Series in May and receive a certificate for 1 hour of Ethics in addition to the four individual training certificates for each webinar.**

Burnout is not only real it is common and even prevalent for people who work in social services and provide support to marginalized people. Being exposed on a regular basis to inequality, poverty, injustice and trauma results in compassion fatigue. Service coordinators working in various settings can experience burnout due to the demands of their job and vicarious trauma. Burnout can lead to feelings of exhaustion, cynicism, and reduced effectiveness in one's work. Several factors can contribute to burnout, such as high workload, emotional demands, limited resources, and inadequate training. This webinar will discuss other common factors contributing to burnout among service coordinators, preventative measures, and key considerations for resources and related support.

Who Should Attend: All

Learning Objectives

  • Explore the root causes of feeling drained, overwhelmed and under appreciated
  • Recognize the symptoms of emotional exhaustion, depersonalization and reduced feelings of personal accomplishment
  • Discuss how burnout behaviors can impact professionalism and may have ethical implications
  • Uncover methods to avoid burnout, including practical tips to manage stressors and effectively cope with ongoing stress

About the Presenter

Dr. Chris Nguyen is a geriatric neuropsychologist at The Ohio State University College of Medicine, where he also serves as the Director of the Office of Geriatrics and Gerontology. He conducts neuropsychological evaluations and provides psychotherapy services to a wide range of patient populations and has a particular interest in dementia and other neurodegenerative diseases. His research interests include topics in cognitive aging, decision-making, and cross-cultural considerations in neuropsychology. Dr. Nguyen is an appointed member of the American Psychological Association Committee on Aging and President of the Asian Neuropsychological Association. 

This webinar meets the following HUD Service Coordinator Training Requirements Area(s):

Mental Health Issues; The Role of the Service Coordinator; Ethics in Service Coordination; Healthy Aging; Professional Boundaries; Effective Advocacy; Effective Communication; Current Trends in Affordable Housing and Healthy Aging

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Wed, 1 May 2024 18:00:00 GMT
WEB050824 - The Basics of Supporting Residents with Anxiety Disorders https://www.servicecoordinator.org/events/EventDetails.aspx?id=1806857 https://www.servicecoordinator.org/events/EventDetails.aspx?id=1806857 Webinar Registration Deadline is May 7, 2024

Members $50; Non-members $70 - 1 training contact hour

The webinar is 2 - 3:00 Eastern. This is a webinar replay offering as part of the Fundamentals of Mental Health Series.  

**Complete all four parts of the Fundamentals of Mental Health Series in May and receive a certificate for 1 hour of Ethics in addition to the four individual training certificates for each webinar.**

Despite the prevalence, individuals with anxiety disorders often go undiagnosed. Experiencing nervousness and even extreme nervousness is common in stressful situations like taking tests, doing proposals, being interviewed, and public speaking. However, anxiety is an indicator of an underlying disease when these feelings become all-consuming, excessive, and interfere with the activities of daily life. Anxiety disorders can present complex challenges for those suffering from them and may impact their interpersonal communications, relationships, and even employment.

Service coordinators play a crucial role in advocating for marginalized people, including those suffering from anxiety in their resident communities. It is imperative that service coordinators understand their role in identifying the unique needs of residents with anxiety disorders, while recognizing the professional boundaries and ethical implications of supporting someone with an anxiety disorder. Although service coordinators are not clinicians, they are responsible for identifying programs, services, and resources for those with anxiety disorders. This webinar will provide a general overview of anxiety disorders. The content will explore the common signs and key risk factors of anxiety disorders. Participants will also gain insights on how to navigate the healthcare system for related referrals.

Who Should Attend: Family; Elderly; Health & Wellness

Learning Objectives

  • Expand your general knowledge of anxiety disorders
  • Review the basic epidemiology of anxiety disorders
  • Understand how a service coordinator’s role differs from a clinician, including professional boundaries and ethical implications
  • Discuss resources for those residents struggling with anxiety disorders
  • Uncover how to navigate the healthcare system for related referrals
About the Presenter

Dr. Chris Nguyen is a geriatric neuropsychologist at The Ohio State University College of Medicine, where he also serves as the Director of the Office of Geriatrics and Gerontology. He conducts neuropsychological evaluations and provides psychotherapy services to a wide range of patient populations and has a particular interest in dementia and other neurodegenerative diseases. His research interests include topics in cognitive aging, decision-making, and cross-cultural considerations in neuropsychology. Dr. Nguyen is an appointed member of the American Psychological Association Committee on Aging and President of the Asian Neuropsychological Association. 

This webinar meets the following HUD Service Coordinator Training Requirements Area(s):

Disability Services; Mental Health Issues; The Role of the Service Coordinator; Ethics in Service Coordination; Healthy Aging; Supportive Service Needs of Persons with Disabilities


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Wed, 8 May 2024 18:00:00 GMT
WEB051524 - Decision-Making Capacity and Aging https://www.servicecoordinator.org/events/EventDetails.aspx?id=1806858 https://www.servicecoordinator.org/events/EventDetails.aspx?id=1806858 Webinar Registration Deadline is May 14, 2024

Members $50; Non-members $70 - 1 training contact hour

The webinar is 2 - 3:00 Eastern. This is a webinar replay offering as part of the Fundamentals of Mental Health Series.  

**Complete all four parts of the Fundamentals of Mental Health Series in May and receive a certificate for 1 hour of Ethics in addition to the four individual training certificates for each webinar.**

The ability of older adults to make sound decisions regarding retirement, allocation of resources, living arrangements, health insurance, and medical procedures has a profound effect on the individual’s well-being. Even older adults who are cognitively healthy, without a neurodegenerative disease or mild cognitive impairment, have been found to make poor decisions. More critically, some older adults fail to make advantageous decisions; some become susceptible to scams, make poor financial decisions, or experience abuse of trust and get taken advantage of by others. These forms of financial exploitation have been reported to increase dramatically among older adults.

Service coordinators are in unique situations to be able to interact with residents and, at times, recognize that some older adults may be victims of financial exploitation. This webinar will provide a general overview of the neurological mechanisms of poor decision-making, explore signs of vulnerability and decision-making impairment among older individuals, and gain insight into navigating the healthcare system and related referrals.

Who Should Attend: Elderly; Health & Wellness

Learning Objectives

  • Expand your general knowledge of normal versus abnormal aging
  • Review the neurological changes associated with decision-making impairment
  • Discuss resources for residents with suspected decision-making impairment and the ethical implications of supporting the situation
  • Review the referral process within the healthcare system for related referrals
About the Presenter

Dr. Chris Nguyen is a geriatric neuropsychologist at The Ohio State University College of Medicine, where he also serves as the Director of the Office of Geriatrics and Gerontology. He conducts neuropsychological evaluations and provides psychotherapy services to a wide range of patient populations and has a particular interest in dementia and other neurodegenerative diseases. His research interests include topics in cognitive aging, decision-making, and cross-cultural considerations in neuropsychology. Dr. Nguyen is an appointed member of the American Psychological Association Committee on Aging and President of the Asian Neuropsychological Association. 

This webinar meets the following HUD Service Coordinator Training Requirements Area(s):

Disability Services; Mental Health Issues; The Role of the Service Coordinator; Ethics in Service Coordination; Mental Health and Aging; Communication Strategies in Working with Older Adults; Dealing with Cognitive Impairments; Supportive Service Needs of Persons with Disabilities


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Wed, 15 May 2024 18:00:00 GMT
WEB052224 - Protecting Older Adults from Elder Scams https://www.servicecoordinator.org/events/EventDetails.aspx?id=1806860 https://www.servicecoordinator.org/events/EventDetails.aspx?id=1806860 Webinar Registration Deadline is May 21, 2024

Members $50; Non-members $70 - 1 training contact hour

The webinar is 2 - 3:00 Eastern. This is a webinar replay offering as part of the Fundamentals of Mental Health Series.  

**Complete all four parts of the Fundamentals of Mental Health Series in May and receive a certificate for 1 hour of Ethics in addition to the four individual training certificates for each webinar.**

This webinar will raise awareness and equip service coordinators with the knowledge and skills to protect older adults from financial scams. The webinar will cover various topics related to elder scams, including common types of scams, red flags to watch out for, and strategies for prevention. Through interactive discussions and case studies, the webinar will provide service coordinators with a comprehensive understanding of the issue and practical strategies to prevent elder financial abuse. Participants will also learn about the importance of reporting suspected abuse and how to support older adults who have been victims of scams.

Who Should Attend: Elderly; Advanced Social Services

Learning Objectives

  • Identify different types of fraud and the signs a resident has been scammed
  • Recognize the importance of eliciting information and concerns from residents about scams they may have experienced
  • Highlight the most common and current incidents of fraud and related prevention strategies
  • Explore the appropriate agencies you can report to and determine when to report
  • Discuss how to effectively communicate supportive service resources with residents and/or their family

About the Presenter

Dr. Chris Nguyen is a geriatric neuropsychologist at The Ohio State University College of Medicine, where he also serves as the Director of the Office of Geriatrics and Gerontology. He conducts neuropsychological evaluations and provides psychotherapy services to a wide range of patient populations and has a particular interest in dementia and other neurodegenerative diseases. His research interests include topics in cognitive aging, decision-making, and cross-cultural considerations in neuropsychology. Dr. Nguyen is an appointed member of the American Psychological Association Committee on Aging and President of the Asian Neuropsychological Association. 

This webinar meets the following HUD Service Coordinator Training Requirements Area(s):

Elder Services; Legal Liability Relating to Service Coordination; Ethics in Service Coordination; Communication Strategies in Working with Older Adults; Effective Advocacy; Effective Communication; Current Trends in Affordable Housing and Healthy Aging

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Wed, 22 May 2024 18:00:00 GMT
WEB060524 - Bringing Lesbian, Gay, Bisexual and Transgender Domestic Violence Out of the Closet https://www.servicecoordinator.org/events/EventDetails.aspx?id=1826645 https://www.servicecoordinator.org/events/EventDetails.aspx?id=1826645 Webinar Registration Deadline is June 4, 2024

Members $50; Non-members $70 - 1 training contact hour

The webinar is 2 - 3:00 Eastern. This is a live conference flashback track offering.  

Full Title - Bringing Lesbian, Gay, Bisexual, and Transgender (LGBT) Domestic Violence Out of the Closet

Within the LGBTQ community, intimate partner violence occurs at a rate equal to or even higher than that of the heterosexual community. LGBTQ individuals may experience unique forms of intimate partner violence as well as distinctive barriers to seeking help due to fear of discrimination or bias. Although the response to LGBTQ victims of domestic violence is gradually improving, the LGBTQ community is often met with ineffective and victimizing legal responses. Forty-five percent of victims do not report the violence they experience to police because they believe it will not help them. This webinar is intended to expose intimate partner violence in the LGBTQ community by identifying the barriers to seeking services. The presenter will share effective strategies for providing service coordination activities for LGBTQ individuals impacted by domestic violence.

Who Should Attend: All

Learning Objectives

  • Identify statistics of intimate partner violence in LGBTQ community
  • Explore the signs of abuse
  • Discover strategies for addressing the service coordination needs of LGBTQ individuals impacted by domestic violence
  • Review National LGBTQ resources

About the Presenter

Ruben Rivera-Jackman, MNPL, speaker, trainer and nonprofit leadership consultant has an accomplished a 35+ year career as a nonprofit leader with practical experience in, and solid understanding of, a diverse range of management, program development and service delivery applications. Ruben has a passion for working with and advocating on behalf of older adults and has a natural ability of providing instruction and training for adult learners. Mr. Rivera-Jackman served as a Senior Resident Services Manager at the King County Housing Authority (KCHA) for 12 year and as the Director of Resident Services for the Sustainable Housing for Ageless Generations (SHAG), one of the largest and leading affordable senior housing providers in Western Washington for 2 years. Mr. Rivera-Jackman currently works for HumanGood, affordable housing provider based in Duarte, CA with senior housing communities located in WA, OR, PA and DE. Ruben serves as Resident Services Coordinator at two senior affordable housing communities located in the Seattle, WA area. Mr. Rivera-Jackman is also a certified trainer with the National Resource Center on LGBT Aging and serves as an adjunct Professor at Seattle Central Community College where he teaches classes a variety of courses for the Social Services and Behavioral Health Department. Mr. Rivera-Jackman earned a BA degree in Social Sciences from Pace University, New York City in 1990 and an Executive Masters in Not-for-Profit Leadership from Seattle University in 2003. He has completed a Geriatric Mental Health Specialist certificate program at University of Washington and the Professional Service Coordinator certificate program from Ohio State University. Ruben was the recipient of the 2011 American Association of Service Coordinators (AASC) President’s Award of Excellence. This award is given to a member who, in the opinion of the AASC President, is deserving of recognition for his/her work in the service coordination profession. Mr. Rivera-Jackman successfully completed the LeadingAge WA Leadership Institute and graduated as a Fellow in June 2015. Ruben was recognized with an Award of Excellence in Service Coordination by the American Association of Service Coordinators in August 2019.  

This webinar meets the following HUD Service Coordinator Training Requirements Area(s):

Legal Liability Relating to Service Coordination; Networking in the Community and Identifying Resources; Mental Health and Aging; Healthy Aging; Cultural Competency; Bullying


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Wed, 5 Jun 2024 18:00:00 GMT
WEB061224 - Supporting Residents After a Crisis - RESCHEDULED from 1/31 https://www.servicecoordinator.org/events/EventDetails.aspx?id=1756512 https://www.servicecoordinator.org/events/EventDetails.aspx?id=1756512 Webinar Registration Deadline is June 11, 2024

Members $50; Non-members $70 - 1 training contact hour

The webinar is 2 - 3:00 Eastern. This is a live webinar offering as part of the Fundamentals of Mental Health Series.  

In the aftermath of a crisis, service coordinators play a crucial role in providing support and assistance to affected residents. This webinar will focus primarily on supporting residents after a crisis, taking into consideration the unique circumstances and emotional impact that such events can have on individuals and communities. It will acknowledge the profound effect that tragic incidents, such as the death of residents due to unexpected and expected events, can have on everyone involved. Attendees will gain valuable insights into effectively addressing the emotional needs of residents while maintaining professionalism and respecting professional boundaries. This webinar will also address the well-being of service coordinators and equips them with the necessary tools and strategies to manage their own emotions while supporting others.

Who Should Attend: All

Learning Objectives

  • Increase awareness of the profound impact a crisis can have on communities
  • Recognize the potential ancillary challenges they create
  • Gain valuable insights into effectively addressing the emotional needs of residents
  • Uncover tactics to maintaining professionalism and respecting professional boundaries
  • Explore strategies to manage your own emotions while supporting others

About the Presenter

Jennifer Bechtel serves as the program manager for the Office of Geriatrics and Interprofessional Aging Studies at The Ohio State University. She has worked in the field of aging services for over 15 years helping to provide professional development and resource connection to aging services providers across Ohio. She holds a bachelor’s degree in organizational communication and earned her certificate of specialization in grief recovery.  

This webinar meets the following HUD Service Coordinator Training Requirements Area(s):

Legal Liability Relating to Service Coordination; Mental Health Issues; The Role of the Service Coordinator; Ethics in Service Coordination; Communication Strategies in Working with Older Adults; Professional Boundaries; Effective Advocacy; Crisis Prevention and Intervention; Working with Other Members of the Property Management Team; Effective Communication


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Wed, 12 Jun 2024 18:00:00 GMT
WEB061324 - Elder Abuse Awareness and Support: Identifying At-Risk Older Adults & Reporting Methods https://www.servicecoordinator.org/events/EventDetails.aspx?id=1806859 https://www.servicecoordinator.org/events/EventDetails.aspx?id=1806859 Webinar Registration Deadline is June 12, 2024

Members $50; Non-members $70 - 1 training contact hour

The webinar is 2 - 3:00 Eastern. This is a throwback Thursday replay offering as part of the Fundamentals of Mental Health Series.  

Late-life domestic violence, also known as elder abuse, refers to any form of abuse or mistreatment between intimate partners, family members, and other individuals with access to the abused individual. This type of violence can take many forms, including physical abuse, emotional abuse, sexual abuse, financial exploitation, neglect, or abandonment. These experiences can have serious physical and emotional consequences for older adults, including increased risk of injury, depression, anxiety, and post-traumatic stress disorder. This webinar will discuss ways in which people working with older adults can identify who may be at risk, be aware of the mechanisms to report their concerns to the appropriate authorities, as well as connect potential victims to the resources and support services in their communities. 

Who Should Attend: Elderly; Health & Wellness; Advanced Social Services

Learning Objectives

  • Enhance your awareness of who may be at risk of late-life domestic violence
  • Discover the red flags of elder abuse, including abandonment, maltreatment and neglect
  • Discuss the mechanisms to ethically report elder abuse 
  • Identify ways to connect potential victims to resources and support services
About the Presenter

Dr. Chris Nguyen is a geriatric neuropsychologist at The Ohio State University College of Medicine, where he also serves as the Director of the Office of Geriatrics and Gerontology. He conducts neuropsychological evaluations and provides psychotherapy services to a wide range of patient populations and has a particular interest in dementia and other neurodegenerative diseases. His research interests include topics in cognitive aging, decision-making, and cross-cultural considerations in neuropsychology. Dr. Nguyen is an appointed member of the American Psychological Association Committee on Aging and President of the Asian Neuropsychological Association. 

This webinar meets the following HUD Service Coordinator Training Requirements Area(s):

The Aging Process; Elder Services; Legal Liability Relating to Service Coordination; The Role of the Service Coordinator; Healthy Aging; Communication Strategies in Working with Older Adults; Effective Advocacy; Crisis Prevention and Intervention; Mediation and Conflict Resolution; Current Trends in Affordable Housing and Healthy Aging

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Thu, 13 Jun 2024 18:00:00 GMT
WEB062624 - Housing for All: LGBTQ+ Affirming Housing for Older Adults https://www.servicecoordinator.org/events/EventDetails.aspx?id=1826646 https://www.servicecoordinator.org/events/EventDetails.aspx?id=1826646 Webinar Registration Deadline is June 25, 2024

Members $50; Non-members $70 - 1 training contact hour

The webinar is 2 - 3:00 Eastern. This is a live conference flashback track offering.  

This webinar will highlight the specific needs of LGBTQ+ older adults, especially in elder housing communities. This presentation will explore the need for inclusive housing practices and discuss the data on housing and service disparities for LGBTQ+ older adults. We will also discuss inclusive, culturally competent services for LGBTQ+ elders in housing communities and give participants an opportunity to brainstorm how they can apply these practices to their community. Lastly, participants will be given a safe space to reflect on inclusiveness of their current practices and to set goals on making their work more inclusive for LGBTQ+ older adults.

Who Should Attend: Elderly; Health & Wellness; Advanced Social Services

Learning Objectives

  • Identify three barriers that LGBTQ+ older adults face when seeking out and navigating elder housing communities
  • Explore multiple service provision and housing practices that are inclusive to LGBTQ+ older adults
  • Assess a case study related to LGBTQ+ older adults in housing communities and how this case could apply to their work with elders
  • Reflect on two ways that current practices and communities could be made more inclusive for LGBTQ+ older adults

About the Presenter

Thomas Godwin (they/them) is the Assistant Director of the National LGBTQ+ Elder Housing Initiative. They have their Masters in Social Work from Saint Louis University, with a concentration in Clinical Practice. Prior to working with the National LGBTQ+ Elder Housing Initiative, Thomas has experience working in mental health crisis care, project management, and nonprofit development. They also have experience as a facilitator and educator for the Alzheimer’s Association. Thomas has also served as a consultant and educator for organizations around issues of sex education, relationships, gender identity, and sexuality. 

This webinar meets the following HUD Service Coordinator Training Requirements Area(s):

Networking in the Community and Identifying Resources; Fair Housing and Reasonable Accommodations; Monitoring and Evaluating Services; Effective Advocacy; Cultural Competency; Effective Communication; Current Trends in Affordable Housing and Healthy Aging


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Wed, 26 Jun 2024 18:00:00 GMT
WEB071024 - "Shake Your Groove Thing": How Music Therapy Supports Wellness with Older Adults https://www.servicecoordinator.org/events/EventDetails.aspx?id=1827172 https://www.servicecoordinator.org/events/EventDetails.aspx?id=1827172 Webinar Registration Deadline is July 9, 2024

Members $50; Non-members $70 - 1 training contact hour

The webinar is 2 - 3:00 Eastern. This is a live webinar offering.  

Music Therapy continues to emerge throughout the nation as a supportive service; addressing individualized functional goals with the use of music. During the presentation, learners will hear from and engage with a Board-Certified Music Therapist to explore the benefits of music therapy when working with elderly persons and disabled residents. The webinar will be interactive, giving learners an opportunity to participate in music therapy interventions that can be utilized with their residents. 

Who Should Attend: Elderly; Health & Wellness; Advanced Social Services

Learning Objectives

  • Understand music therapy and its practices
  • Explore the benefits of music therapy services with residents served
  • Identify resources currently available to AASC members to access music therapy
  • Participate in music therapy interventions to gain first-hand experience of its use and benefits

About the Presenter

Professor Lora Robinson, MMT, MT-BC is an Assistant Professor and the Music Therapy Coordinator within the Music Department of the Chadwick A. Boseman College of Fine Arts a Howard University. She holds a Bachelor of Music in Music Therapy from Queens University of Charlotte, in Charlotte, NC, and a Master of Music Therapy from Shenandoah Conservatory in Winchester, VA. Lora has a professional music therapy background working with students receiving special education services in the public school system, residential mental health facilities, assisted living facilities, and private practice. Lora is passionate about equipping students with a variety of practicum experiences to provide them access to various populations during their studies. She believes that networking with a variety of service providers provides effective support to those in need.

This webinar meets the following HUD Service Coordinator Training Requirements Area(s):

Elder Services; Disability Services; Networking in the Community and Identifying Resources; Mental Health and Aging; Healthy Aging; Current Trends in Affordable Housing and Healthy Aging


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Wed, 10 Jul 2024 18:00:00 GMT
WEB071824 - Aging & Sexuality: Service Coordinators Can Help Residents Stop STD Transmission https://www.servicecoordinator.org/events/EventDetails.aspx?id=1806863 https://www.servicecoordinator.org/events/EventDetails.aspx?id=1806863 Webinar Registration Deadline is July 17, 2024

Members $50; Non-members $70 - 1 training contact hour

The webinar is 2 - 3:00 Eastern. This is a throwback Thursday replay offering.

Full Title - Aging and Sexuality: How Service Coordinators Can Help Residents Stop STD Transmission

One aspect of personality that facilitates intimacy and is greatly misunderstood, particularly among older people, is sexuality. At present, sexually transmitted diseases are spreading fastest among the older adults in our population, due in part to generational differences and the increasing diversity of society. This webinar will focus on these issues, provide relevant context for service coordinators with special emphasis on the ways in which service coordinators can assist residents through support, referrals and resources.

Who Should Attend: Elderly; Health & Wellness

Learning Objectives

  • Recognize the influence of life experiences and historical contexts that shaped attitudes about sexuality and behaviors related to safe-sex practices
  • Identify creative and discrete ways to provide resources and support to aging residents
  • Explore services available through the aging services network and community service providers in order to facilitate the health and well-being of residents

About the Presenter

Dr. Heidi Ewen is an Associate Professor in Health and Aging Studies at the University of Indianapolis, the Director of the Master of Science in Healthcare Administration program, and affiliate faculty of the Center for Aging and Community. Her research has focused on where and how older adults choose to live and age, including relocating to a new home or aging-in-place. Two recent publications were on the topic of community service use by older adults living in subsidized housing and the role of resident services coordinators in helping residents age in place. 

This webinar meets the following HUD Service Coordinator Training Requirements Area(s):

Elder Services; Healthy Aging; Sensuality/Sexuality and Older Adults


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Thu, 18 Jul 2024 18:00:00 GMT
WEB072424 - Work Life Balance: Burn Through the Burnout https://www.servicecoordinator.org/events/EventDetails.aspx?id=1827167 https://www.servicecoordinator.org/events/EventDetails.aspx?id=1827167 Webinar Registration Deadline is July 23, 2024

Members $50; Non-members $70 - 1 training contact hour

The webinar is 2 - 3:00 Eastern. This is a live conference flashback track offering.  

In today's fast-paced and highly competitive work environment, it is becoming increasingly difficult for employees to maintain a healthy work-life balance. Burnout, a state of emotional, physical, and mental exhaustion caused by excessive and prolonged stress, is a real concern for many professionals. This webinar will provide attendees with the tools and resources needed to achieve work-life balance and prevent burnout. Participants will learn how to identify the signs and symptoms of burnout, develop strategies for managing stress and achieving work-life balance, and communicate effectively with employers and colleagues about the importance of self-care. By the end of this webinar, attendees will be able to implement practical solutions to improve their overall well-being and productivity both at work and in their personal lives.

Who Should Attend: All

Learning Objectives

  • Learn how to assess your own levels of burnout, and how to identify signs and symptoms of burnout in the workplace
  • Create personalized action plans for achieving work-life balance and preventing burnout, utilizing various strategies and tools provided during the session
  • Explore effective communication skills and develop strategies for initiating conversations with employers and colleagues about the importance of work-life balance and managing burnout

About the Presenter

Dee Amundson is the Director of People & Culture at MJ Housing & Services and has been working with families, older adults, and those with disabilities for over 14 years. Her experience includes working at a mental health center, Veteran’s nursing home, assisted living facility, and multiple low-income apartment complexes in the state of Colorado. Dee was a Resident Service Coordinator for almost 12 years, received her Professional Service Coordinator certification in 2012 and served as the President of the American Association of Service Coordinators Colorado Chapter for 5 years before moving into her current position.

This webinar meets the following HUD Service Coordinator Training Requirements Area(s):

Mental Health IssuesIdentifying and Assessing Capabilities and Needs; Effective Communication


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Wed, 24 Jul 2024 18:00:00 GMT
WEB073124 - Why Wellness Matters https://www.servicecoordinator.org/events/EventDetails.aspx?id=1806864 https://www.servicecoordinator.org/events/EventDetails.aspx?id=1806864 Webinar Registration Deadline is July 30, 2024

Members $50; Non-members $70 - 1 training contact hour

The webinar is 2 - 3:00 Eastern. This is a webinar replay offering.  

This webinar will demonstrate how service coordinators can take a more proactive approach to senior wellness. You will learn what programs and tools are available to enable you to track and measure outcomes in your communities. You will also gain knowledge of how to utilize a variety of no-to-low cost wellness resources while ensuring these services and programs provided are within HUD guidelines.

Who Should Attend: Elderly; Health & Wellness

Learning Objectives

  • Define what wellness and aging in place means in senior properties
  • Analyze and assess wellness outcomes in your community
  • Explore ways to create and incorporate a wellness team
  • Assess your wellness programs to ensure they are HUD compliant

About the Presenters

Katrina McPherson is in her fifth year as the service coordinator for Fairoaks of Denton, a senior living community of Plano Community Homes Sponsored Properties. She holds a bachelor of science in health care administration and maintains her certification as a Licensed Nursing Home Administrator (L.N.H.A.). Katrina is also a consulting administrator for a Texas Licensed Homecare Agency. She has 25 years experience working in long-term care management, and she owned an assisted care home business for five years. She has utilized therapeutic music throughout her career, and has presented at Alzheimer's Association sponsored conferences and a chapter meeting for National Association of Social Workers.  

Vickie Harper decided, after teaching in public school for thirty-fives years, to become the service coordinator for Plano Community Homes-West Campus which is a part of Plano Community Homes Sponsored Properties. Vickie used her experience as a educator to successfully transition into her new role. She has used her bachelor of science in education, her masters degree in education administration, and her years of experience in teaching to aid her in working with senior adults. Vickie has presented several times at the Texas Educational Theatre Association and presented, virtually, at the 2021 AASC Conference.  

This webinar meets the following HUD Service Coordinator Training Requirements Area(s):

The Aging Process; Elder Services; Networking in the Community and Identifying Resources; Outcomes and Program Evaluation; Healthy Aging; Identifying and Assessing Capabilities and Needs; Monitoring and Evaluating Services; Disease Prevention

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Wed, 31 Jul 2024 18:00:00 GMT
WEB080824 - Think Like a Kid Again! Using Bibliotherapy to Help Residents - Grief, Loss & Change https://www.servicecoordinator.org/events/EventDetails.aspx?id=1806865 https://www.servicecoordinator.org/events/EventDetails.aspx?id=1806865 Webinar Registration Deadline is August 7, 2024

Members $50; Non-members $70 - 1 training contact hour

The webinar is 2 - 3:00 Eastern. This is a throwback Thursday replay offering.  

Sometimes sadness, fear, illness and loss enter a resident’s life and when it does, would you know how to help and where to begin?  One way is to use children’s literature to help residents deal with difficult issues.  This webinar, Think Like a Kid Again! Using Bibliotherapy Practices to Help Residents Cope with Grief, Loss and Change, will explore the use of children’s literature as a springboard for conversations that will give residents the chance to express their feelings and tell their own stories using integrative therapeutic models to identify and develop positive coping skills.  

Who Should Attend: Elderly; Health & Wellness

Learning Objectives

  • Examine common characteristics/hallmarks of grief and mourning
  • Understand the benefits of bibliotherapy
  • Discover children’s literature relating to coping mechanisms of grief, loss and change vs. adult “self-help” books
  • Explore the use of hands-on activities relating to children’s literature and incorporation into community activities

About the Presenters

Jennifer Bechtel serves as the program manager for the Office of Geriatrics and Interprofessional Aging Studies at The Ohio State University.  She has worked in the field of aging services for over 15 years helping to provide professional development and resource connection to aging services providers across Ohio.  She holds a bachelor’s degree in organizational communication and earned her certificate of specialization in grief recovery.  

This webinar meets the following HUD Service Coordinator Training Requirements Area(s):

The Aging Process; Elder Services; Mental Health Issues; Mental Health and Aging; Healthy Aging; End of Life Issues

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Thu, 8 Aug 2024 18:00:00 GMT
WEB081424 - Applied Ethics in Service Coordination https://www.servicecoordinator.org/events/EventDetails.aspx?id=1806866 https://www.servicecoordinator.org/events/EventDetails.aspx?id=1806866 Webinar Registration Deadline is August 13, 2024

Members $50; Non-members $70 - 1 training contact hour

**$25 for Current PSC Designation Holders. Contact webinars@servicecoordinator.org to register ONLY if you have your PSC designation and are up-to-date with renewals. If you do not hold a current PSC status, please register through the AASC website.**

The webinar is 2 - 3:00 Eastern. This is a webinar replay offering.

Using the AASC Code of Ethics as a building block this webinar will examine the principles of professional ethics as it applies to the unique job of the service coordinator. Rather than address ethics as an ethereal principle the content will address the everyday ethical concerns of doing business in a people centered field and how to keep the line between empowerment and enablement from becoming blurry. Interactive case study polls will highlight how the intricacies of the service coordinator role as it relates to ethics in specific scenarios with emphasis on professional objectivity and building the right relationships.

Who Should Attend: All

Learning Objectives

  • Examine professional ethics through the lens of the AASC Code of Ethics
  • Define ethical boundaries and relationship building techniques
  • Learn to apply ethics as an everyday principle to every aspect of Service Coordination work, including record keeping and follow up

About the Presenter

Devin Burleson is a trainer with over 13 years’ experience designing, creating and delivering training in both the public and private sector. Having created over 50 courses encompassing many topics from the basics of interpersonal communication to advanced desktop application training she is passionate about delivering high quality, engaging training that drives improved performance but more importantly improves understanding and real time application of the subject matter.  

This webinar meets the following HUD Service Coordinator Training Requirements Area(s):

The Role of the Service Coordinator; Ethics in Service Coordination; Basics of Documentation; Professional Boundaries



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Wed, 14 Aug 2024 18:00:00 GMT
WEB082124 - Hearing, Hearing Loss and Social Isolation https://www.servicecoordinator.org/events/EventDetails.aspx?id=1806867 https://www.servicecoordinator.org/events/EventDetails.aspx?id=1806867 Webinar Registration Deadline is August 20, 2024

Members $50; Non-members $70 - 1 training contact hour

The webinar is 2 - 3:00 Eastern. This is a webinar replay offering.  

The effects of age-related hearing loss go far beyond communication. Even a mild amount of hearing loss can greatly increase your risk of a fall. Hearing loss also significantly increases your risk of depression. Hearing loss can limit social encounters and disrupt the flow of conversations with others. Most importantly, there is a strong correlation between hearing loss and cognitive decline. 

Who Should Attend: Elderly; Health & Wellness

Learning Objectives

  • Understanding how the hearing mechanisms works 
  • Expand awareness of advances in hearing assessment
  • Discuss the effects of age-related hearing loss
  • Explore rehabilitation strategies for those with hearing loss
  • Discover ways of keeping clients/residents socially engaged

About the Presenter

Edward Garcia, AuD is a professor in the Speech-Language Pathology department at Long Beach State University.  Dr. Garcia is an audiologist who has been teaching audiology-related courses at Long Beach State since 2001.  His area of specialty is diagnostic audiological and providing services to linguistically diverse clients of all ages. His current interests include investigating the link between untreated hearing loss and Alzheimer’s and cognitive decline, hearing loss related social isolation, and hearing health disparities in the Latinx populations. He is a bilingual, licensed audiologist and has been in private practice for over 28 years with a doctorate in audiology from University of Florida, Gainesville.

This webinar meets the following HUD Service Coordinator Training Requirements Area(s):

The Aging Process; Elder Services; Disability Services; Mental Health Issues; Mental Health and Aging; Healthy Aging; Identifying and Assessing Capabilities and Needs; Dealing with Cognitive Impairments; Isolation and Older Adults; Supportive Service Needs of Persons with Disabilities


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Wed, 21 Aug 2024 18:00:00 GMT
WEB082824 - Prolonged Grief Disorder: Considerations for Professional Case Managers of Older Adults https://www.servicecoordinator.org/events/EventDetails.aspx?id=1829071 https://www.servicecoordinator.org/events/EventDetails.aspx?id=1829071 Webinar Registration Deadline is August 27, 2024

Members $50; Non-members $70 - 1 training contact hour

The webinar is 2 - 3:00 Eastern. This is a live conference flashback track offering.  

Full Title - Prolonged Grief Disorder: Considerations for Professional Care and Case Managers of Older Adults

This webinar will explore the differences between normative grief experiences and indicators of Prolonged Grief Disorder (PGD), risk and protective factors for PGD, and will offer considerations for professionals who may be in a position to support or guide the family in end-of-life care. Additional insights will be introduced for professionals who carry dual caregiving roles of both professional obligations to residents, and personal obligations in their own home life.

Who Should Attend: Elderly; Health & Wellness

Learning Objectives

  • Learn to identify the unique risk and protective factors of Prolonged Grief Disorder (PGD).
  • Explore the implications for PGD in caregivers of older adults.
  • Understand the personal implications of PGD for those working with older adults and their families.

About the Presenter

Rebecca S. Morse, PhD, is the Director of Research Training (DRT), and the former chair of the Institutional Review Board (IRB) at the Institute for the Psychological Sciences at Divine Mercy University. As the DRT Dr. Morse oversees the dissertation training for all PsyD students, in addition to chairing and serving as a second reader and/or research consultant on numerous dissertations. She also teaches the research and statistics sequence, in addition to several of the psychological science courses. One of her greatest joys is working with students to cultivate their enthusiasm for research and helping them to apply complex concepts in their own research and early career development. Her dedication to her students has led to her being recognized by George Mason University for Outstanding Graduate Student Instructor, Outstanding Adjunct Faculty in Psychology, and numerous letters of commendation. Previously at Marian University, Dr. Morse has received three awards: the Bronze Medal for dedication in teaching, the Silver Medal for dedication in teaching, and an award for Adult and Online Studies Adjunct of the Year. She was also awarded 2022 Educator of the Year by Dr. World Productions, and served as Dr. Virginia America 2022, and is currently serving as Dr. Virginia USA 2023. An active member of the Association for Death Education and Counseling, she has served in numerous roles, most recently as the 2020-2021 President, and was the Immediate Past President on the Executive Committee 2021-2022. She also is the co-chair for the American Psychological Association End of Life Special Interest Group under Division 20. Dr. Morse currently works in a pro bono capacity with the National Hospice Foundation of America, developing grief-education materials for individuals with autism spectrum disorder (ASD) and their families, and materials on ASD for grief professionals. Dr. Morse has worked extensively with several publishers, including Sage, Pearson, Cengage, and Wiley as a peer reviewer for both journals, and textbooks. She has authored and co-authored peer-reviewed journal articles, and peer-reviewed book chapters, and frequently presents at scientific conferences. Recently, she was installed as a subject editor for bereavement and grief in addition to several sub-topics in the forthcoming Routledge Encyclopedia of Thanatology. She is also an editorial advisor for the Journal of Gerontology and Geriatric Medicine (GGM) Sage Publishing. 

This webinar meets the following HUD Service Coordinator Training Requirements Area(s):

The Aging Process; Elder Services; Mental Health Issues; Mental Health and Aging; Healthy Aging; End of Life Issues


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Wed, 28 Aug 2024 18:00:00 GMT
WEB091224 - Understanding Suicide among Older Adults https://www.servicecoordinator.org/events/EventDetails.aspx?id=1806868 https://www.servicecoordinator.org/events/EventDetails.aspx?id=1806868 Webinar Registration Deadline is September 11, 2024

Members $50; Non-members $70 - 1 training contact hour

The webinar is 2 - 3:00 Eastern. This is a throwback Thursday replay offering as part of the Fundamentals of Mental Health Series.  

This webinar aims to increase awareness and understanding of suicide among older adults. Various topics related to suicide in older adults will be covered, including risk factors, protective factors, warning signs, and interventions. Additionally, the webinar will emphasize the importance of collaboration among service coordinators, family members, and healthcare professionals to prevent suicide among older adults. By the end of the webinar, participants will gain insights and tools to support older adults and their families in crisis.

Who Should Attend: Elderly; Health & Wellness

Learning Objectives

  • Increase awareness of suicide among older adults
  • Explore the warning signs and risk factors of suicidal ideation in older adults
  • Understand the importance of collaboration to prevent suicide
  • Uncover protective factors and interventions as well as the ethical dilemmas related to interventions
  • Gain insights and tools to support older adults and their families in crisis
About the Presenter

Dr. Chris Nguyen is a geriatric neuropsychologist at The Ohio State University College of Medicine, where he also serves as the Director of the Office of Geriatrics and Gerontology. He conducts neuropsychological evaluations and provides psychotherapy services to a wide range of patient populations and has a particular interest in dementia and other neurodegenerative diseases. His research interests include topics in cognitive aging, decision-making, and cross-cultural considerations in neuropsychology. Dr. Nguyen is an appointed member of the American Psychological Association Committee on Aging and President of the Asian Neuropsychological Association. 

This webinar meets the following HUD Service Coordinator Training Requirements Area(s):

Mental Health Issues; The Role of the Service Coordinator; Ethics in Service Coordination; Mental Health and Aging; Healthy Aging; Communication Strategies in Working with Older Adults; Professional Boundaries; Crisis Prevention and Intervention


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Thu, 12 Sep 2024 18:00:00 GMT
WEB091824 - Emergency Preparedness: Best Practices for Supporting Your At-Risk Senior Residents https://www.servicecoordinator.org/events/EventDetails.aspx?id=1829622 https://www.servicecoordinator.org/events/EventDetails.aspx?id=1829622 Webinar Registration Deadline is September 17, 2024

Members $50; Non-members $70 - 1 training contact hour

The webinar is 2 - 3:00 Eastern. This is a live conference flashback track offering.  

The world we live in is aging - fast. We have to be prepared. If you, a family member, friend or resident experienced an aging in place disaster, a manmade disaster or natural disaster – are you prepared? This webinar is intended to create on-going conversations about why seniors are not prepared and how we can all work together so that seniors are prepared. In the senior industry - the number of elderly people who do not have their legal documents (POA, Living Will, etc.) in place or their evacuation plan in place is astronomical. If we educate each other and educate our aging population - seniors can truly age in place gracefully.

Who Should Attend: Elderly; Advanced Social Services

Learning Objectives

  • Understand the value of using a senior preparedness binder (Plan)
  • Discuss how to assist seniors in making choices in advance that inform a workable preparedness plan
  • Review how to assist seniors in assembling a binder, box or bag for preparedness
  • Develop a plan for senior preparedness

About the Presenter

With over 30 years of community service, resident services and affordable housing experience, Ja’net Huling’s first act of service was her enlistment into the United States Air Force. From that moment she has actively served, developed and implemented programs for low-income families, children and the elderly. From a “Food 4 Kids Backpack Program” for chronically hungry students to receiving a Proclamation from The Senate of the State of Texas, declaring March as Senior Preparedness Month – Ja’net has a proven track record of innovativeness, care, concern, and dedication to the global community! Ja’net’s first touch in Affordable Housing was as a Resident. She was a single mom and full-time college student. She began working in the office where she lived as a part-time Office Assistant. She rose quickly in the industry completing the Professional Leasing Program, becoming a Certified Occupancy Specialist, Property Manager, Regional Manager and eventually owning her own Management Company. Mid-career, Ja’net transitioned to what she calls “the softer side of the business” and became a Certified Service Coordinator where she founded a non-profit, Senior Solutions. She Developed Programs for HUD, established a Healthcare House Call Program for Seniors and is still dedicated to providing Coordination and Preparedness Plans for Seniors! Ja’net has served on the Senior Advisory Board for Congresswoman Eddie Bernice Johnson, she was the inaugural President of the Texas Chapter for the American Association of Service Coordinators, Vice Chair of Diversity & Inclusion for the Alzheimer’s Association and was appointed to the City of Dallas Senior Affairs Commission. Currently, Ja’net is the Director of Acquisitions for 40i Property Management. 40i (Texas Interfaith) has been managing and developing affordable housing for over 30 years, Ja’net has been tasked with leading the way into her home state of New Mexico. Ja’net is focused on enhancing City, State and Federal relationships as well as Community Partnerships to strengthen the impact affordable housing has in the lives of Families and Seniors across Texas and New Mexico. Ja’net's newest contribution to the senior community is solving the lack of affordable transportation. Her new nonprofit venture, The Green Car Company, will be testing the use of electric vehicles in the Dallas Fort Worth Metroplex - to provide seniors with affordable clean rides.

This webinar meets the following HUD Service Coordinator Training Requirements Area(s):

The Aging Process; Elder Services; Networking in the Community and Identifying Resources; Healthy Aging; Communication Strategies in Working with Older Adults; Effective Advocacy; Crisis Prevention and Intervention; Effective Communication


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Wed, 18 Sep 2024 18:00:00 GMT
WEB092524 - Maximizing Brain Health for Older Adults Across the Cognitive Spectrum https://www.servicecoordinator.org/events/EventDetails.aspx?id=1829623 https://www.servicecoordinator.org/events/EventDetails.aspx?id=1829623 Webinar Registration Deadline is September 24, 2024

Members $50; Non-members $70 - 1 training contact hour

The webinar is 2 - 3:00 Eastern. This is a live conference flashback track offering.  

This webinar will review typical versus pathological cognitive changes with aging and present the spectrum of brain health seen across older adults. Facilitators for brain health will be presented with pragmatic ideas of how some of these brain healthy concepts and activities may be integrated into daily life for older adults. Tips and ideas for successful interactions with older adults with cognitive impairment and dementia will be presented, as this population can also benefit from brain healthy activities. 

Who Should Attend: Elderly; Health & Wellness

Learning Objectives

  • Recognize typical versus pathological changes in cognition with aging.
  • Integrate concepts related to facilitators of brain health into “real life” plan for older adults.
  • Discuss strategies to engage older adults with dementia/cognitive impairment in healthy brain activities.

About the Presenter

Julie Ries PT PhD is a clinician, educator, and researcher. She is a Professor of Physical Therapy and Research Fellow for the Center for Optimal Aging at Marymount University in Arlington, Virginia. Julie has extensive physical therapy clinical experience with older adults. For the past 15 years, her research focus has been on individuals with dementia, with a special interest in outcome measures and balance training. Her work has been published in several journals and she is recognized nationally and internationally as an expert in rehabilitation and exercise for individuals with dementia.

This webinar meets the following HUD Service Coordinator Training Requirements Area(s):

The Aging Process; Elder Services; Mental Health and Aging; Healthy Aging; Identifying and Assessing Capabilities and Needs; Effective Advocacy; Chronic Diseases of the Elderly; Dealing with Cognitive Impairments; Effective Communication


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Wed, 25 Sep 2024 18:00:00 GMT