WEB111820 - When Um's the Word: How to Handle Difficult Conversations *REPLAY*
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Uncomfortable and awkward conversations pop up when we least expect them to. Topics such as hygiene, sex, and inappropriate behavior can catch us off guard. This presentation will explore these uncomfortable, taboo topics and challenge participants to identify personal barriers to overcome uncomfortable situations, discover ways to create a welcoming environment, and best practices for dealing with difficult situations. This webinar is 2 - 3:30 ET (Eastern).

 Export to Your Calendar 11/18/2020
When: Wednesday, November 18, 2020
2:00 - 3:30 PM (ET)
Where: Online
United States
Contact: (614) 848-5958

Online registration is available until: 11/17/2020
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Webinar Registration by November 17, 2020: Members $55; Non-members $85 - 1.5 Training Contact Hours.

This webinar is 2 - 3:30 ET (Eastern). *RECORDED REPLAY*

On the surface, conversation seems easy enough. You talk, they talk back, right? But then you find yourself in one of those awkward situations where you're just not sure how to react or what to say, or you find yourself fidgeting, not listening, and looking for any excuse to end the conversation.  Maybe you find yourself avoiding a certain topic or a conversation because it is embarrassing or awkward, and it is just easier to not have the conversation at all.  This presentation will explore uncomfortable topics, such as hygiene, sex, and inappropriate behavior, and help participants develop skills that can be used during any awkward, uncomfortable, or difficult conversation.  

Who Should Attend: All


Learning Objectives:

1.      Gain the skills needed to handle awkward conversations on topics like hygiene, sex, and inappropriate behavior

2.      Learn how to identify personal triggers and recognize when emotions get in the way of communicating effectively and actively listening

3.      Discover what makes a conversation difficult and how to prepare effectively for it


About the Presenter

Dee Amundson holds a BA in Sociology with a minor in Psychology and has completed over 1.5 years of a Master’s degree in Counseling Education through Adams State University.  She has been working with the older adult population and those with disabilities since 2009, with experience in a mental health center, a veteran’s nursing home, and apartment complexes.  She has been a service coordinator for over 8 years, received her Professional Service Coordinator designation in 2012, and is President of the AASC Colorado Chapter.


This webinar meets the following HUD Service Coordinator Training Requirements Area(s):

Additional Recommended: Effective Communication