WEB031820- It’s About Ethics: Creating and Maintaining Personal and Professional Boundaries
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This webinar defines ethical standards & offer guidelines/principles to guide decision making & conduct when ethical issues arise. This webinar is 2 - 3:30 ET (Eastern). **FREE TO PSC Designation Holders. Contact Therese Foust to register ONLY if you have your PSC designation. If you do not hold a PSC, please register through the AASC website.**

When: Wednesday, March 18, 2020
2:00 - 3:30 PM (ET)
Where: Online
United States
Contact: 614-848-5958

Online registration is closed.
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**FREE TO PSC Designation Holders. Contact Therese Foust to register ONLY if you have your PSC designation. If you do not hold a PSC, please register through the AASC website.**

Webinar Registration by March 17, 2020: Members $55; Nonmembers $85 - 1.5 Training Contact Hours.

This webinar is 2 - 3:30 ET (Eastern).

Service coordinators are an integral part of residential communities that house families, elders and persons with disabilities. SCs link residents with supportive services allowing them to maintain self-sufficiency in their homes. It is most important that the SC understand the characteristics of the resident population and property in which they serve and the issues that may impact the differential use of services are socio-economic, age, culture, gender, race, sexual orientation, and others. This webinar will define ethical standards and offer guidelines and principles to guide decision making and conduct when ethical issues arise.

Who Should Attend: Service Coordinators (older/disabled adults/families), Social Workers, Geriatric Care Managers, Property Management Staff


Learning Objectives:

1.      Define ethics.

2.      Examine personal and professional boundaries.

3.      Recognize characteristics of healthy and unhealthy boundaries.

4.      Understand the importance of maintaining healthy boundaries.

5.      Identify strategies for addressing ethical dilemmas


About the Presenter

Ruben Rivera-Jackman, MNPL, is a speaker, trainer and nonprofit leadership consultant with an accomplished 30+ year career as a nonprofit leader with practical experience in, and solid understanding of, a diverse range of management, program development and service delivery applications.

Mr. Rivera-Jackman has a passion for working with and advocating on behalf of older adults and has a natural ability of providing instruction and training for adult learners. Mr. Rivera-Jackman served as a Senior Resident Services Manager at the King County Housing Authority (KCHA) from 2005-2017.  He also served as the Director of Resident Services for the Sustainable Housing for Ageless Generations (SHAG), one of the largest and leading affordable senior housing providers in Western Washington from 2017-2019. In September 2019, Mr. Rivera-Jackman embarked on a new career journey and currently serves as the Director of Supportive Services for Imagine Housing, a non-profit affordable housing provider in East King County which provides affordable housing options for older-adults, families and Veterans.

Mr. Rivera-Jackman was the recipient of the 2011 American Association of Service Coordinators (AASC) President’s Award of Excellence. This award is given to a member who, in the opinion of the AASC President, is deserving of recognition for his/her work in the service coordination profession. Mr. Rivera-Jackman successfully completed the LeadingAge WA Leadership Institute and graduated as a Fellow in June 2015. Mr. Rivera-Jackman was also recognized with an Award of Excellence in Service Coordination by the American Association of Service Coordinators in August 2019.


This webinar meets the following HUD Service Coordinator Training Requirement Area(s): 

Required Ongoing: Ethics in Service Coordination