Webinar Registration by May 14, 2019 : Members $55; Nonmembers $85 - 1.5 CEUs
This webinar is 2 - 3:30 EDT (Eastern Daylight Time).
No matter how skilled you are in your profession, you won’t get very far if you are not working daily to build relationships with your residents, your work team, and even with those outside of your community. In this webinar, even seasoned professionals with good communication skills will learn new ways of how to quickly establish rapport and connect, gain trust from residents, and how to deepen professional relationships.
Who Should Attend: Service Coordinators (Elderly/Disabled), Service Coordinators (Family), Social Workers, Affordable Housing Staff, ALL
1. Learn how to grow your relationships with residents
2. Strategies to improve relationships with your work team and management
3. Methods to create and maintain a positive environment
About the Presenter
Antoinette is the President of Texas Seniors’ Guides, publishing resource guides and a website that helps seniors and their families learn about services and resources. She publishes guides in Austin, Dallas, Fort Worth, and San Antonio. She also conducts presentations for groups regarding senior living, healthcare, and the resources available for older adults.
Antoinette is a certified trainer and speaker with the John C. Maxwell Team. She has coached individuals, trained and facilitated groups, and conducted presentations in the areas of communication, team building/connection, networking, and professional and personal growth.
This webinar meets the following HUD Service Coordinator Training Requirements Area(s):
Core Area: The Professional Service Coordinator, Communication, Current Issues
Statutory Area: Communicating Effectively in Difficult Situations
Optional Area: Role of the Service Coordinator, Advocacy, Teamwork/Consensus Building, Motivation