WEB102418 - Combat Conflict with Confidence: De-Escalation Techniques for Dealing w/Difficult People
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De-escalation is an approach in conflict resolution and involves negotiating skills, empathy, listening, compassion, and treating all parties with dignity and respect. This webinar is 2 - 3:30 EDT (Eastern Daylight Time).

 Export to Your Calendar 10/24/2018
When: Wednesday, October 24, 2018
2:00 - 3:30 PM (EDT)
Where: Online
United States
Contact: Ikea Haralson
614-848-5958


Online registration is available until: 10/24/2018
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Webinar Registration by October 22, 2018: Members $55; Nonmembers $85 - 1.5 CEUs

This webinar is 2 - 3:30 EDT (Eastern Daylight Time).

Conflict is a fact of life, especially at work. Our challenge is deciding how best to deal with conflict. You have to deal with it, even if your choice is to avoid it. De-escalation is an approach in conflict resolution and involves negotiating skills, empathy, listening, compassion, and treating all parties with dignity and respect. Successful de-escalation involves considering many factors including the personalities of the people in conflict and the nature of the conflict. You must consider whether the conflict is serious enough to merit your attention or if it's something to delegate. You must also consider the potential impact of the conflict on your workplace. Does the conflict have the potential to disrupt operations or affect consumers? Learn techniques to change your reaction to someone’s behavior to change the situation successfully.

Who Should Attend: Service Coordinators (all)

 

Learning Objectives:

1. Understand which response reaches the residents needs 

2. How to use a respectful and professional approach?

3. Understand what responses are safe. 

 

 

About the Presenter

Clarissa Cameron is currently the Resident Services Manager III for Mercy Housing Lakefront. Cameron received her Master Degree in psychology from the University of Wisconsin-Milwaukee and first began her work in social services as a Youth Care Worker. Which lead to her passion for non-profit work with homeless individuals as a Housing Quality Coordinator. For the past 10 years, Cameron continues to work in permanent supportive housing with a focus on building effective resident services programs and advocacy for consumers.  
Cameron’s work has been published for University of Wisconsin- Milwaukee: “Development and Validation of the Child Activity Limitations Questionnaire-Young Child: A Measure of Pain-related Functional Impairment in Children 2- to 6-years old” and the Regional Child Health Psychology Conference, Cincinnati, Ohio: “Gender Differences in the Presentation of Pediatric Chronic Pain Patients”.


This webinar meets the following HUD Service Coordinator Training Requirements Area(s): 

Core: Communication
Statutory Area: Strategies for Communicating Effectively in Difficult Situations