WEB062117 - Ethical Dilemmas in Service Coordination
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Service coordinators are engaged in building, nurturing or maintaining trusting and empowering relationships with their residents, team and management on a daily basis which requires a thorough understanding of ethical conduct, roles and boundaries.

 Export to Your Calendar 6/21/2017
When: Wednesday June 21, 2017
2:00 - 3:30 PM (EDT)
Where: Online
United States
Contact: Ikea Haralson
614-848-5958


Online registration is available until: 6/19/2017
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Webinar Registration by June 19, 2017: Members $55; Nonmembers $85 - 1.5 CEUs

This webinar is 2 - 3:30 EST (Eastern Standard Time).

Service coordinators are engaged in building, nurturing or maintaining trusting and empowering relationships with their residents, team and management on a daily basis which requires a thorough understanding of ethical conduct, roles and boundaries. This presentation will build upon the fundamental principles of Ethics in Service Coordination as learned in SC101: Ethical Consideration for Service Coordinators by providing service coordinators and other housing professionals with ethical situations and scenarios to work through and identify the ethical principles involved. We’ll also review methods coordinators and the team can use to delineate boundaries and monitor potential areas of ethical conflict through the use of case study scenarios. Finally, the presentation will provide participant with best practices for decision making and conduct when ethical dilemmas arise.

Who Should Attend: Service Coordinators (older/disabled adults and families), child protective workers, social workers, property management staff

Learning Objectives

    1. Identify ethical issues and learn strategies for addressing similar situations

    2. Gain the ability to define personal and professional boundaries, identify potential conflicts and how to address issues

    3. Learn ways to work effectively with residents, team members and management to resolve ethical dilemmas


About the Presenter

Judith Chavis has more than 25 years of association, legislative and administrative policy experience related to programs and services for low-income people. At AASC, Judith is responsible for the development and promotion of recommended standards of practice for service coordinators. She is the chief architect of AASC’s online, on-demand AASC University and the SC101: Fundamentals of Service Coordination series. She provides technical assistance and in-person training on the fundamentals of service coordination. Judith also spearheads the organization’s legislative and regulatory advocacy efforts at the state and federal levels. 

Prior to joining AASC, Judith was the Assistant Executive Director of the Ohio Job and Family Services Directors’ Association where she co-directed governmental relations for the organization. She also provided policy development and advocacy; technical assistance; training on public assistance and social services “safety net” programs (e.g., Medicaid, Food Stamps, child care, TANF, etc.); and, issues affecting low-income people including workforce development, adult protective services, child support enforcement, and child protective services.  Judith holds a Master’s degree in Public Administration from Ohio University and a Bachelor’s degree with honors in Political Science/Sociology from The Ohio State University.

This webinar meets the following HUD Service Coordinator Training Requirements Area(s):

Statutory Area: Legal Liability Issues Relating to Providing Service Coordination 

Optional Area: Ethics and Confidentiality