WEB071917 - Conflict Resolution: Dealing with Difficult People and Difficult Situations *Replay*
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Conflicts are natural both at workplace and home. This session will introduce common characteristics & traits associated with difficult people. While such characteristics and traits may be exaggerations, you may find these characteristics and traits in a few of the people in your workplace. Dealing with difficult people requires both tact and strength. You really can't manage someone who's being difficult, until you see the world through his or her eyes. *Recorded Version*

 Export to Your Calendar 7/19/2017
When: Wednesday July 19, 2017
2:00 - 3:30 PM (EDT)
Where: Online
United States
Presenter: Ruben Rivera- Jackman
Contact: Ikea Haralson
614-848-5958


Online registration is available until: 7/17/2017
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Webinar Registration by July 17, 2017: Members $55; Nonmembers $85 - 1.5 CEUs

This webinar is 2 - 3:30 EST (Eastern Time).

Conflicts are natural in all walks of daily life, both at workplace and home. This session will introduce the common characteristics and traits associated with difficult people. While such characteristics and traits may be exaggerations, you may find these characteristics and traits in a few of the people in your workplace, amongst your friends, or even a loved one. Dealing with difficult people requires both tact and strength. You really can't manage someone who's being difficult, until you see the world through his or her eyes. What seems to be helpful is to establish the personality type that seems to fit the person you are dealing with and from this you'll be able to handle the situation better. Remember that there are no difficult people, only different ones.

Who Should Attend: Service Coordinators (older/disabled adults/families), Social Workers, Geriatric Care Managers, Property Management Staff

Learning Objectives

1.      Enhance their understanding of the common characteristics and traits of people who exhibit difficult behaviors.

2.      Gain self-awareness regarding triggers.

3.      Learn how to diffuse and de-escalate difficult situations.

4.      Identify practical conflict management tools.

Presenter

Ruben Rivera-Jackman, MNPL, speaker, trainer and nonprofit leadership consultant has an accomplished a 30+ year career as a nonprofit leader with practical experience in, and solid understanding of, a diverse range of management, program development and service delivery applications.

 Mr. Rivera-Jackman has a passion for working with and advocating on behalf of older adults and has a natural ability of providing instruction and training for adult learners. For the past nine years he has been employed as a Senior Resident Services Manager at the King County Housing Authority where he manages a team of eight resident services coordinators who provide information & referrals, care management and advocacy for older adults and younger adults with disabilities who live in twenty-five low-income, affordable housing developments located throughout King County.

Mr. Rivera-Jackman earned a BA degree in Social Sciences from Pace University, New York City in 1990 and an Executive Masters in Not-for-Profit Leadership from Seattle University in 2003. He has completed a Geriatric Mental Health Specialist certificate program at University of Washington and the Professional Service Coordinator certificate program from Ohio State University.  

This webinar meets the following HUD Service Coordinator Training Requirements Area(s):

Core: Communication, Current Issues

Statutory: Strategies for Communicating Effectively in Difficult Situations